Hindustan Times — coupons not received

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Dear hindustan times,
I have been your reader for so many years now. Iam really not happy with the service regarding coupans renewal. On dated 08/09/2019 your executive came to renew my coupans and i paid the amt of rs.1699/- for 3 years. Even i got the confirmation of payment
But i haven't received coupans yet nor any messages about the coupans dispatch. I had called your customer care number they said it is rejected and not showing any reasons. If rejected why? And why my payment was not refunded to me?. Or when i will get the coupans. I need clear clarification on this urgently or else please refund my money. I had attached my confirmation message. Please go through it and reply me urgently

Name:rajesh sequeira
Paid on :08/09/2019
Amy paid :1699/-
Form no:[protected]