Hindustan Times — Newspaper vendor refuses to redeem the coupons issued by Hindustan times

Address:

New Delhi, Delhi

HT representatives issued the coupons at my home and collected a cheque of INR 799. The newspaper vendor refused to redeem the coupons. After submitting my complain to the HT consumer complain department, the representative did absolutely nothing to resolve the issue. When I called the senior office Mr.Gaurav, he bluntly told me that he is under no obligation to update the customer about the status of their complain resolution. The officers are completely insensitive about the customer complaints and refuse to correspond or answer by mail. one Mr. Ashish clearly told me that if i want any written confirmation then better wait for his seniors to respond. Basically, it appears they HT is collecting Rs.799 for free. It is a case of cheating since HT could not provide the service. If HT cannot deliver then they should withdraw such schemes immediately than to make their readers and consumers suffer at the hands of their so inefficient representatives at the consumer complain department . Is any one looking in these matters or simply dumped as one of thousand cases. extremely bad experience !!! can I expect any action in the next 24 hours???