Hindustan Times — non-receipt of newspaper in-spite of 2-year subscription

Address:

121004

Hi,

I have been a regular reader of hindustan times for quite some time. Initially i had taken 15 months subscription and then recently (In oct 2019) i renewed it by taking two year’s subscription.

During my first 15 months subscription there were times i didn’t get my paper and complained about it to your local representative mr. Rohit, however he never provided any help or support. Thus, this time, i was determined not to continue with ht but your marketing team kept coming back to me and promised that they will provide good service. Based on their promises i took the 2-year subscription. However, in the last 4 months i feel absolutely cheated.

Today, i had enough of it.in this week itself i have not received the paper twice. When i contacted rohit, he at first blankly told me that i can cancel my subscription. Later he promised that he will get me today’s paper and will bring in the distributer to me so that this non-delivery issue can be resolved permanently. For the entire day i kept following up with him and he kept on lying to me that he is looking into this and will do the needful today itself. But he never kept his words.

I am sick and tired of following up! I don’t trust ht or their representatives anymore and feel cheated. I don’t want to be associated with ht any longer and thus request you to refund my subscription money immediately.

If i don’t hear from you in next 24 hours, i will put this on the social websites so that you cannot cheat anyone like you have done to me. Post that i will also put in a complaint for cheating against ht in the cm window.
Hoping for a quick refund of my money.

Thanks & regards,

Dr. Ranjan mitra
Bptp n-block, sector 82, faridabad - 1121004