Hindustan Times — subscription coupon not delivered

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My 1 year subscription coupon for hindustan times have not been delivered till date but the payment had been paid and the cheque has been cleared from the bank. The coupon have been dispatched from the company but bsa courier company have not delivered the coupon till date. The coupon was dispatched on 31/04/18 through bsa courier vide ra7028546. Please take required action as soon as possible.