Hindustan Times — subscription coupons

I am reader of hindustan times for more than 8 years. This is the first time i found worst service ever from you. I renewed my subscription on 3/10/2017 form no:[protected] and received the message of coupans delivery on 16/10/2017 unfortunately it was not delivered bcoz of non availability. Then i called your customer care [protected] on 3/11/2017 complaint no:4441, i haven't received any results. Again i called on 13/11/2017 complaint no:4614. It is also not taken seriously by you, again no results. Today 17/11/2017 again i called complaint no:4704, i came to know that it is still not dispatched or no tracking found. What is this use of calling me thrice, of no solution is given. Iam available till 11 am and my wife is available after 3.30 pm everyday, then also it was not delivered. It was first time, why after calling again and again it was not dispatched.