[Resolved]  Hindustan Times — Subscription discontinued before the term.

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Mumbai City, Maharashtra

Hello, My name is Vishal B, i am from Vashi, Navi Mumbai. I signed up for a HT news paper one year subscription in their special scheme last year in Feb 2013. The cheque i gave them was cleared in Feb 2013 but my subscription started only in the first week of May 2013 that too after many email exchanges and phone calls. Since the subscription started in May 2013 ideally the subscription should end in May 2014, but my subscription was discontinued in Feb 2014. I have not been receiving newspaper since Feb 1st 2014. Despite several phone calls and emails i only get assurances that my subscription would start in 2-3 days and it never happened. I receive calls from HT for my service renewal all the time and also many marketing calls to upgrade my subscription to a higher one. They cant provide a basic service at satisfaction how can they expect upgrades. Even the customer care doesnt seems to respond now to my complaints. These people are simply getting the people to singup for a cheap subscriptions and later discontinuing it and asking them to either renew o[censored]pgrade to a higher value one. This is clearly a startegy to drag people and to make money. I request consumercomplaints to look into this and start help my subscription to resume back and also cover my losses for month of Feb 2014 and March 2014. Im also attaching the email chain that we exchanged during this course of my struggle with HT. Thanks, Vishal B _________________________________ Emails To [protected]@hindustantimes.com on Feb 21, 2014 I havn't heard yet on this? Can you please update? How long do you want me to wait for this subscription? One more week and i'm raising this with the consumer forums. Thanks and Regards, Vishal B Tel : [protected] Hide message history On Saturday, February 15, 2014 2:49 PM, "[protected]@hindustantimes.com" <[protected]@hindustantimes.com> wrote: Dear Mr. Badha, We acknowledge your email dated 15th February, 2014 on non-delivery of HT copy. We will contact you shortly and have your complaint addressed at the earliest. Best Regards, Vaibhav Team Hindustan Times From: Vishal Badha <[protected]@yahoo.com> Sent: Saturday, February 15, 2014 1:30 AM To: Subscription1 Subject: Re: Response from Hindustan Times Hi, From the mail chain you can clearly understand that though the payment was debited in Feb 2013 my subscription started only in May 2013. But now we are in Feb 2014 and already my subscription has been discontinued. May i know whats going on with this service? i have been receiving calls since a month asking me to renew subscription. My question to you is my current subscription should continue till May, why am i being asked to renew. Despite answering 5 such calls and making them understand the situation my services has been discontinued. I have not been receiving newspaper since Feb 1st 2014. I need someone to look into this matter seriously. This looks like a careless service and the customers are being treated with utmost negligence. Really dissatisfied customer of yours. Awaiting reply. Thanks and Regards, Vishal B Tel : [protected] On Monday, May 13, 2013 4:02 PM, "[protected]@hindustantimes.com" <[protected]@hindustantimes.com> wrote: Dear Mr. Badha, Greetings for the day! Thank you for your feedback. We are sorry and are taking many steps to ensure such an issue does not repeat in future. Hope I have been able to resolve your issue as per satisfaction. Please feel free to connect with us for any further information and we will be glad to assist you. Best Regards, Pradeep Team Hindustan Times From: Vishal Badha [[protected]@yahoo.com] Sent: Monday, May 13, 2013 10:20 AM To: Subscription1 Subject: Re: Response from Hindustan Times Hi Team, Thanks for your co-ordination and efforts to make this work. My subscription has started since May 1st 2013. Neeraj was involved and kept following up. Thanks. Thanks and Regards, Vishal B Tel : [protected] From: "[protected]@hindustantimes.com" <[protected]@hindustantimes.com> To: Vishal Badha <[protected]@yahoo.com> Sent: Friday, May 3, 2013 4:19 PM Subject: RE: Response from Hindustan Times Dear Mr. Badha, Thank you for writing to us. As per the telephonic conversation, we understand that newspaper copies is not yet started and we sincerely apologize for the same. Please be assured that newspaper copies will start on priority basis and there will be no further delay. Apologize once again for the entire episode. Best Regards, Asiya Team Hindustan Times From: Vishal Badha [mailto:[protected]@yahoo.com] Sent: Tuesday, April 30, 2013 1:08 AM To: Subscription1 Subject: Re: Response from Hindustan Times Hajra, Do you have an ETA on this? Please give me a date and time when you can close this. I cannot take this anymore. i feel its long time now i should raise this with consumer forums. Thanks and Regards, Vishal B Tel : [protected] From: "[protected]@hindustantimes.com" <[protected]@hindustantimes.com> To: Vishal Badha <[protected]@yahoo.com> Sent: Monday, April 29, 2013 4:02 PM Subject: RE: Response from Hindustan Times Dear Mr. Badha, Thank you for writing to us. We understand from your e-mail that the Newspaper is not yet started.Please be assured that we will make every effort to ensure there is no further delay in having the newspaper started. We appreciate your patience and co-operation in the above matter and once again apologize for all the inconvenience caused. Best Regards, Hajra Team Hindustan Times From: Vishal Badha [[protected]@yahoo.com] Sent: Sunday, April 28, 2013 8:26 PM To: Subscription1 Subject: Re: Response from Hindustan Times Any updated please? Thanks and Regards, Vishal B Tel : +91-[protected] From: "[protected]@hindustantimes.com" <[protected]@hindustantimes.com> To: Vishal Badha <[protected]@yahoo.com> Sent: Monday, April 22, 2013 11:44 AM Subject: RE: Response from Hindustan Times Dear Mr. Badha, We understand from your email that newspaper is not yet started and we sincerely apologize for the same. Please be assured that we are coordinating with our team and ensure that newspaper will be started at the earliest. With confidence that you would give us second chance to prove ourselves, we once again apologize for all the inconvenience caused. Best Regards, Hajra Team Hindustan Times From: Vishal Badha [[protected]@yahoo.com] Sent: Sunday, April 21, 2013 10:19 PM To: Subscription1 Subject: Re: Response from Hindustan Times Reminder. Is someone looking into this at all? Thanks and Regards, Vishal B Tel : +91-[protected] From: Vishal Badha <[protected]@yahoo.com> To: "[protected]@hindustantimes.com" <[protected]@hindustantimes.com> Sent: Saturday, March 30, 2013 6:11 AM Subject: Re: Response from Hindustan Times Reminder.. Thanks and Regards, Vishal B Tel : [protected] From: Vishal Badha <[protected]@yahoo.com> To: "[protected]@hindustantimes.com" <[protected]@hindustantimes.com> Sent: Friday, March 29, 2013 2:35 AM Subject: Re: Response from Hindustan Times Hi Pradeep, Thanks for your concern, but with a lot of disappointment i have to write this that the newspaper has not yet started. I really do not understand whats holding up there? I feel this amount of time is really not justifiable. I hope your team is taking a look into this seriously, but i request you to please resolve this case at the earliest. Or worst case if this is really not achievable for you then you may even give up and reverse the funds into my account. I do not mind. Thanks and Regards, Vishal B Tel : [protected] From: "[protected]@hindustantimes.com" <[protected]@hindustantimes.com> To: Vishal Badha <[protected]@yahoo.com> Sent: Wednesday, March 20, 2013 8:54 AM Subject: RE: Response from Hindustan Times Dear Mr. Badha, Thank you for notifying us with your concern With reference to your below email, we understand that the you have submitted the Implementation Card but the newspaper is not yet started. At the outset, let me apologies for the inconvenience caused to you on account of non-delivery of the newspaper. We confirm having instructed the News Paper vendor to deliver the newspaper at your registered address and the same will be done at the earliest. Please be assured that we treat issues like this very seriously and have taken corrective measures to avoid such unpleasant incidence in future. Let me assure you that what happened in your case is not typical of Hindustan Times level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. We hope this matter will not prejudice your view of reading our newspaper and we look forward to assisting you in future. With confidence that you would give us a chance to prove ourselves we apologize once again for the entire episode. Assuring you of our best services. For help or information please contact us via phone or email. Email: [protected]@hindustantimes.com We will respond within two working days. Phone:[protected] Best Regards, Pradeep Team Hindustan Times From: Vishal Badha [mailto:[protected]@yahoo.com] Sent: Monday, March 18, 2013 1:07 PM To: Subscription1; vishal badha Subject: IC No: 10003618 Subscription pending Hi HT Team, This is Vishal Badha from Vashi, Navi Mumbai. I have signed up for a subscription nearly 2 months back and i am still not receiving the newspaper yet. Can you please take a look and start the subscription ASAP. As discussed i am providing all the details below. Please note i havnt yet received a Implementation card. Subscribers Name : Vishal Badha Subscribers Add: XXXXXXXXXXXXX, Vashi, Navi Mumbai. Subscribers Pay cheque No : XXXXXX [XXXXXX] IC No. : 10003618 Executive Name: Vaibhav Exec No: [protected] IC Handover Date:[protected] [handed over to vendor V.S Mani, sec-17, Vashi. Contact: [protected] ] Requesting you to please look into this case and start the subscription asap. Thanks in advance. Thanks and Regards, Vishal B Tel : +91-XXXXXX2551