Hindware — Manufacturing defect of filter lock in chimney

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New Delhi, Delhi

Dear Sir, I had purchased hind ware chimney Jupiter 60 SS and cooktop Armo 4 burner GL together on 31/03/15 via bill no 912 from Hot Plate Gallery, shiv market...But it has been a very bad experience with hind ware products.. I wanted to clean the filter and lock was not opening...on calling the technician he said lock is broken...I have been a user of Glen chimney for past 10 years but till today I have not faced any problem...not even 5 months have gone and I am facing so much problem with Hindware kitchen accessories.On top of it as per technician hind ware does not change lock, it will change the full filter..technician says it is not covered in warranty...It is very surprising that such a big brand like Hindware is manufacturing such kind of products...Else there is a manufacturing defect due to which lock of filter plate is not adjusted properly.. Similarly in Cook top experience was not good..knob came out in very first month o[censored]sage and later on leakage was happening below the cook top.though it was rectified, but now after facing the chimney issue now I feel it was my biggest mistake to buy kitchen accessories from Hindware..here I want to share that I had purchased 2 bathroom seats for both my bathrooms also..After having so much loyalty with Hindware it is very sad to see the performance of the kitchen accessories... Request you to kindly arrange the visit and get my chimneys filter problem rectified asap on the companies expense as my product is under warranty. Regards Shweta Poddar Flat no 161, green tower apartment, dwarka, delhi [protected]@gmail.com [protected] [protected]