Hindware — Replacement of Defective Elara Water Purifier

Address:

708, Raviraj Greenaria, shinde vasti, BG shirke Road, hadapsar

Hi - I purchased Hindaware Elara mineral water purifier on 10th Oct through flipkart and due to some delays installation happen on 27th of Oct. Within the 10 days of installation it's tap stop working, It's front plate for bottle never locked and keep dropping. Machine automatically starts even though we have not taken out any water. Water from the tap is also leaking and tap did not through the water properly. I raised the complaint on 5th of Nov 9:43 AM. And Since then I am just chasing them. Once their engineer came after 5 days and he could not remove the tap itself. I said it's a manufacturing defect piece which should be replace and their engineer itself didn't able to take the tap out. I am daily paying 120/- Rs for my water needs even though I purchased this pathetic machine. They refuse to replace the machine and also refuse to refund the amount.
Complaint Number - WPR1765809