Hindware Sanitaryware Collection [HSIL] Complaints & Reviews

I bought a Hindware italian collection commode from Calicut 18 months ago. This was used in the bathroom in my calicut house and i work in Bangalore.

Please note that i use this bathroom only when i go to calicut once in 3 months. which means i hardly used the commode.

I went to calicut on Feb 16th and while i was in the bathroom - placed one feet on the seat cover to lather the same and the next thing i know is that its broken.

I registered a complaint with hindware and they are saying its not covered under warranty and i have to pay 2800 rupees for a seat cover!!!

I tried explaining to them that this is a manufacturing defect and that's the reason it broke so easily. I tried contacting their regional office also but no use.

please help..im more than ready to provide you any info regarding this issue, i need justice!

Dear Sir,

We have purchased 4 nos of TAURUS EWC for our newly built home at 1322, Ratanlal Nagar, Kanpur.

We had done the purchase from your Local Dealer M/s.Malik Hardware & Sanitary, who had delivered the 2nos of EWC during last month and balance 2 EWC are yet to be delivered.

We had got the EWC installed on 28th January and are using one EWC, the second one is yet not used even for once. We started using one EWC from 6th Feb. The undersigned is personally using the same and found that the flushing was not proper. The dealer had deputed their mechanic (Hindware Mechanic Mr.Vijay) who had done some settings but the problem was not resolved. Again, the complaint was lodged to Lucknow office, who deputed Mr.Ashok on Friday and he also shifted the seat cover and tried to set-right the flushing pressure and told us to use for two days and report.

Please note that the bore of the seat is 4" away from the back face of seat and normally in other seats we have noticed at 2" to 2.5" and due to which the diffused matter gets stuck up on the 4" portion which does not clear with the flushing operation. This is happening every day and I have clean it by putting 5-6 mugs of water, which is not correct.

We have been using toilet seats and even a seat costing Rs.800/- does better flushing and the diffused matter is cleared in one flushing.

The problem is that we have spent 15 times of the cost (i.e. Rs.12, 000.00 per seat) and we are not satisfied, we have to clean manually after flushing which is not acceptable.

The matter has been discussed with the dealer, who has straight away refused to replace the EWC which have been installed, therefore we are bringing this matter to you to get the same settled. We are not ready to accept the particular model of the Italian Collection at any cost. The money may kindly be got refunded and the seats be lifted immediately. If our request is not considered then we shall take up the matter with the Consumer Forum.

We never expected such a treatment from a Hindware Dealer, please depute your engineer to look into the matter at the earliest.

A photograph taken after use of toilet seat is attached for your reference.

It will not be out of place to mention that we have also purchased 2 seats from CERA and they are giving us satisfactory performance, which please be noted.

Thanking you,

Vinod K. Dhawan
1322, Ratanlal Nagar,
Kanpur.
Ph. [protected]

IN THE MONTH OF MAY 2008, I HAD GIVEN Mr. SANDEEP an executive of hindware fittings(Bangalore) an sum of Rs 50000.00 as trade deposit in hindware- fitting, because of poor service i asked the company to refund my trade deposit on sep2008, til today(12/2/2009) the company has not turned up paying our company an sum of Rs. 50000.00


thanks

soni ceramics
bangalore

Hi,
We purchased a shower from Hindware, which started splashing water all over the bathroom within the first week of purchase. The company plumber (after repeated complaining) came over to inspect and certified that the product is defective and the company has to replace it. After this, I have raised the issue with the manager (Srinivas, [protected]) innmumberable times, it has been 2 months now and there is still no action from him or the company. Since this wasn't working, we issued a complaint by calling on phone number [protected] (provided in a Hindware advertisement), they even gave us a complaint number 12025017 but have done nothing about it till date. This behaviour is higly disgraceful for a company of this stature.
Regards,
Hema Hardikar

Hi All,

I bought Hindware kitchen sink 2 yrs back. It has 7 yr warranty but the sink got rusted and deeply got cracked and cannot be used at all. I contacted Hindware couple of times but there is no response till date.
I don't know what action to take further. Please suggest if anybody has a clue on it.

Thanks,
Chhavi

I purchased amrino model seat of hindware. since it is installed it is continuously giving me problems. Its push button is always pressed down and it leaks till tank gets empty. Even after my repeated complaints all my efforts have gone in vain. Its more than 2 months i am facing problem. Please look into the matter.

Dear Sir,
This is to bring to your kind attention that I had purchased a shower panel of Hindware, Details -

Product - Shower Panel
Model - Regal H/s (SP SS L101)
Retailer - Bath Creation, 6, Little Russel St, Kolkata - 71
Date of purchase[protected]
Name of Purchaser - Dhiraj Bajaj
Address - Lake District, 74/1, Narkeldanga Main Road, Bl-4, Flate -7E, KOL-54

Sir with utmost regret I have to say that we have been CHEATED by you people.
The said shower panel despite top maintainence from our part is in very sorry state. Most of its components have given way and not working.

We have made numerous comlains to the retailer and your customer care department but with little help. They just wash there hands by sayimg that the warranty is over and now you either pay or we cant help.

Sir we have brought this costly panel given the brand assurance and value of Hindware.My point is, do we buy your product only to last for 2yrs. I live in a complex which has 400 flats . After this no one from atleast my complex has brought a Hindware shower panel.

Please do care to look into the matter.

Dhiraj bajaj
[protected]

I have purchased a elliptical shape wash basin from M/S Bhawanshree Allahabad (U.P) 4-5 years back. The basin was kept unmounted and unused.Many cracks has been developed on basin showing manufacturing diffect.kindly do the best.

My Address:
Piyush Agarwal
A-113, Mehdauri Colony,
Teliarganj Allahabad (U.P)
Mob.[protected]

Hi All,
I bought a 3 burner gas hob of hindware about 7-8 months back. Right from the begining there were problems in the product the burners used to get extinguished without any reason at all. That meant that if I am not looking at the gas and it gets off the gas keeps on leaking which all o[censored]s know can lead to something very drastic. The engineers which came only after lots of shouting on the phone and that too at thier own convinient timings said nothing was wrong with the product and that I should keep my kitchen windows closed. So only afer 3 months of pestering and threatning of legal action did they obliged me by replacing the product.
Now in the new stove provided the knob of one of the burners was broken which I was assured will be replaced the very next day. That was the day and 5 months have gone by I have not been able to get the knob making my three burner hob a two burner gas for me. I have lodged complaints and complaints with their customer service cell only to get a call from them after every 20 days or so asking if the product is ok now without any of their engineers coming over at my place.
Please advise what can I do in this case???

Hi,
I had purchased Rs 30, 000 worth of bathroom items from M.P. Sons (Kathriguppe, Bangalore) in Feb 2008. Out of these, I had purchased around Rs 22, 000 items worth of Hindware goods that included Wall Mounted Commode, a regular Commode, Sink, Orissa Pan, etc.

Once the amount was paid, the dealer took us to his godown and pulled all the items purchased from the invoice.

Once in the house, I found that the seating piece of wall mounted commode had a single very thin air crack, which can only be noticed if its looked from a closer angle. I called up the dealer and he said that it was not his responsibility since I had already taken the items. I called up the service desk Hindware Banglaore and they are asking me to sort this out with the dealer. Since, last 7-8 months, I am running from dealer to service center and have not got any response. Its a pathetic service from Hindware, since they need to protect their customer.

Yes! I agree that it was a mistake from my part that I overlooked supervising each and every item before I left the dealer premises, mainly because there were lot of items and I could not inspect them very closely, that does not mean that I have to pay for the defect. Hindware is not at all ready to come and have a look. Such a pathetic service.

hi this is vijay, i applied for pan card in the month MARCH right now i did't get my pan card.

pan card status showing

APPLN NUMBER: [protected]
COUPON NUMBER:[protected]
PAN NUMBER: ATHPM7638Q
APPL_NAME: VIJAYA KUMAR MARKALA
STATUS: RUD lying in Mumbai
DESP DATE: NA
DESPATCH MODE:NA

please replay this comments

thanking you,
your's sincerely,
vijay kumar markala.