Hindware Sanitaryware Collection [Hsil] — chimney service/ amc

Address:

India, A 134, lajpat Nagar, Sahibabad, Ghaziabad, Uttar Pradesh, 201005

I have made request for amc for my hindware chimney on 22 nd july 2019..
When i did not get any response from technician than again i made request for amc on 25th july 2019... Than next day i got a call from technician pankaj kumar... He said that madam i will do ur chimneys minor service, i clearly told him that it is 3 years old chimney so, i need major service now. Later u can do minor.. Than he denied to do so... Than he did not turn up..
Again on 28th i made complaint about it to customer care... They said that they are excalating the issue and my concern will definitely get resolved... So, next day he visited the home and said mam as i clearly told on phone that i will do ur minor service... I can do only that... Then again i called again customer and explained the issue.. They talked to pankaj kumar from ghaziabad branch.. And said as per customer need u can do major service... But he clearly denied on phone to them to do major service.. And than said to me that mam now from hindware company only someone come to do ur major service of chimney...
Since than i am calling to customer care... But excalating the case is not resolving my concern as ghaziabad franchise people are not picking up my call s and not sending anyone for service.. As they told me u just call customer care.. They only resolve ur query..
I have given no. Of mr. Vivek area manager.. Inwas calling him since 3 days. Hebis also not picking up calls.. I messaged him about my concern but it seems that hindware is under the hands of some people.. Who does not follow the company policies to resolve customer queries and give full satisfaction to the customers...
Priya tyagi
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