Hindware Sanitaryware Collection [Hsil] — Retrospective Change in Policy in regards to warranty period for Concealo Tank

Address:

P-3 vijay vihar uttam Nagar New Delhi- 110059

This is to bring in your notice that I, Mr. Tilak Raj Jain resident at P-3 vijay vihar uttam Nagar New Delhi- 110059, had purchased 6 Pcs of Concealo Tank with 80mm Plate dated 05.01.2018 vide bearing invoice no. VES-1307 from vijay electricals and sanitations having GSTIN: 07AAJPK4307R1Z9, uttam nagar.

We are facing lot of difficulties with your concealo tank from the date of Purchase as stored water in tank get leaked after sometimes for which we have lodged complaints many times.

As per your policy, warranty period of Concealo Cistern(in wall tank) for residential purpose is 10 years.

However, after lockdown, we are facing same problem again for which we have lodged complaint. Then a person from service center came and said you have to pay charges of ₹250/- + GST for this as company have change their policy from retrospective effect- warranty now reduce from 10 years to 2 years.

And when we deny to pay the amount. He said you have only option to lodge compliant against the company because most of the people are doing same.

I the above deponent, lodge complaint for the same.

If my request in not accepted and problem i am facing not resolved within week. I will lodged RTI/CPGRAM against your malafide policy. This practices will definately hinder your goodwill in general public.

Contact Details

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Email ID- [protected]@gmail.com