| Address: | Dr L H Hiranandani Hospital Powai |
My patient was admitted to Hiranandani Hospital Powai on 28th Feb 2022 for a normal delivery of the baby. She was under care of Dr Vaneeta Raut in Hiranandani Hospital for the entire maternity period.
First of all, on the day of delivery (28th Feb’22), she was taken into the labor room at 1:30 pm but not a single staff (nurse or doctor) attended to her before 5 pm (citing the reason of another operation going on). Upon that we requested that patient’s mother along with her husband be allowed to be with her till the time the doctors team is available. However, the floor guard asked for “incentive” to let the her in. Upon protesting to this demand, he even didn’t allow us to wait in the lobby which is the designated place for attendants to wait at. The PRO office was closed and no personnel were available to address the issue. Given our situation and criticality, we gave up and ended up paying the guard on the floor after which he allowed the patients mother in.
In the early morning on 3rd March, the patient started feeling pain in her lower body and her legs started swelling up. Upon informing to the doctor, she asked us to prepare for a surgery on 4th March. It was told to us that the patient had contracted infection but despite asking multiple times for the reason of this, no answer was given to us. The patient was under complete care, observation and responsibility of the hospital and doctor and it is their responsibility to inform us the reason for such a mishap.
We are still awaiting the hospital to give us an explanation to this and own up to their responsibility. Was this information helpful? | 
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