Hiranandani Hospital — Overcharging by Hiranandani Hospital powai and Harassment

Address:

B609, Amit building , Mhada colony ,Mulund east mumbai -400081

I would like to bring to your notice that the Hospital has charged us over and above the cataract package which was decided for 29000/- rs and also harassed us during the operation .

I would like to narrate the entire episode of how they treated during the operation .

When we reached to desk they asked for Whether you are having insurance and whether the additional approval is coming .I said I don’t know for which they said ok.

Then they asked for deposit of 7500 rs/- for which I objected since when they treated for Right eye ( insurance was of my Brother which we availed ) they took 5000/- rs deposit .

Then they asked for as per package to pay remaining amount of 4122 /- rs which also I Paid .

When I took my Mother to the cath lab 1, there they started taking blood and told that they need to do HHH test and all for which I objected since it was done just 10 days back .

Then when they came to know there error they didn’t send sample to the lab . But they have unnecessarily took blood sample of my Old Mother .

Now during the discharge I completed all formalities and then when I went to the counter they told total is above 33000/- rs and I need to pay additional 4745/-rs,

I asked for what I have to pay again when during the first operation it was done in 29000/- package, how this time it will increase when the same procedure is done, they had no answer they were talking about consumables .

I asked our doctor Chaitanya Vemu she was also clueless and was not able to speak . Then when I called MDIndia and you told me that you will ensure reimbursement of additional amount .

But few Questions still going on in my Mind,
1. if the package was of higher amount then why the Hospital didn’t send for AL approval of Higher amount ?
2. When they operated for Right eye, they took 5000 rs deposit and 4000/- as copayment of my brother insurance then why this time higher ?

I am feeling cheated by this Hospital, there’s something wrong going on in this hospital and I would like you to take actions against them.