Hisense — Poor Service

Bhaskar deka

I am writing to both the brand and marketplace where I purchased this TV, right after delivering the product I raised the issue that the Hotstar App was not working on the TV, rest all apps Netflix, Amazon prime, Zee 5 are streaming absolutely right whether I play them high or low resolution.

When this issue was explained to tech visit person (Kkarthik L), his response was my network was bad for streaming hotstar, but with the same bad network my Netflix and other streaming app were running properly. As per his feedback I changed my router too, now I purchased another router of high speed pending 3K additionally. Now also since the hotsart is not working I again raise a complaint, this time also the same person visitted and gave me same ### about my netowrork. I shwoed him the live evidence of paying hotstar in the same network with a firestick and on the TV, where in firestic it is playing and on TV app it is not working. He still stick to same comment and said this is not TV issue, then I said approve the return request and he denied to approve the return request. I told him that I will keep on raising the return request and he told me we make sure we do not approve this request.

Now you tell me, when I buy a smart tv, my expectation is use the apps, or do you think these apps are showpiece . Why can not this is a TV issue?

After 2 month of purchase and multiple return request placed, in the recent connect to brand, brand head technician told that this seems to be TV issue we need to look at it and we will send one technician. and try to update software manually in 24 hrs, , forget about 24 hrs, they did not send the person until I again call them back . Now they are telling this might be correct or might not. You should have raise return request previously now it is difficult. Did I not raised the return request what did your techinican did to me, if he listen to me carefully before and approve the return request, I would be have purchase another TV, would be a happy customer like anyone else.

And Flipkart telling me asked the drop sheet from technician or denial request from brand then we can proceed further, I connected with them asking for drop sheet of previous connects after multiple emails also hisens is not responding.

So Flipkart and Hisense, if you decided not to help me in this case should not take me round and round, I am even ready to go for upgraded version of tv even if I have to pay little more. But keeping the probel alive, not approving return request, not fixing the problem, how does it help to customer.

My simple last request to you is please take your tv back and return my money so that I can buy a different TV but I can not live with the defective piece.

Thanks,
Bhaskar