| Address: | 21st Floor, Windsor Grand, Plot No. 1C, Sector 126, Noida, Uttar Pradesh 201313 | | Website: | hisense-india.com |
I am writing to formally request a replacement for the Hisense 4K UHD QLED Google LED TV 55U6K, which I purchased from your company on October 15, 2023. Since its delivery on October 17, 2023, I have encountered persistent issues with the television, despite numerous attempts to address them through your service department.
Over the past several months, I have lodged more than 15 complaints regarding the defective nature of the TV. While your service engineers have visited my premises and attempted to rectify the issues, the problems persist. Despite following their instructions diligently and providing video evidence of the troubleshooting process, the TV remains faulty.
Given the recurring nature of the problems and the fact that the TV is still under warranty, I kindly request a replacement with a new, tested unit of the same model. I believe this is a fair and necessary course of action, as repairing a newly purchased television is not acceptable.
I trust that you will expedite the resolution of this matter and provide confirmation of the replacement process at your earliest convenience. Your prompt attention to this issue would be greatly appreciated.
Thank you for your understanding and cooperation. Was this information helpful? | 
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