HKB Travels — hyderabad to goa (doj: 10/01/2020) worst bus services

Address:

500010

Date of journey: 10/01/2020 (Hyderabad to goa semi sleeper bus)

We started our journey almost 2 hours late even though our pick up point was just 5 km away from starting point. We kept on calling driver and he said he will reach in 10 mins. Me along with my husband and kid was standing on road and waiting for the bus. Bus reached at 11 pm (Actual pick up time was 9.10pm).
By the time bus was out of city it was 12.30 am which was hilarious. The bus driver stopped bus at 1.30 am for dinner and the restaurant was really bad with no food available (Of course at 1.30 am how can we expect food??)
We thought that bus driver will cover the delay in night driving which generally most of the bus drivers do. So when we woke up in the morning 7am and checked google map, it showed that goa is still 350 km away which needs 7 hrs. Journey. Driver was driving very slow even on highway where roads were empty. Later we heard them saying that gears are not working properly.
When we asked them to stop for morning refreshment, they kept saying that they will stop bus after 10 minutes. The bus was stopped for breakfast at 10am. We thought at least by 2 pm, we will reach goa but alas, the type got punctured (I cannot even say it as puncture, it was burst. The bus was in such a bad shape).
The tires were changed and we started journey. But again due to gears issues, the bus was too slow and risky in ghats.
We reached our destination at 4.15 pm (Approx. 6 hours late, bus was supposed to reach panjim at 10.30 am). It spoiled my whole day in my 4 days trip.
The charging ports and tv was not working. There was no way to communicate family as mobiles were switched off. It was like we were sitting in a stupid box which was moving slow with no proper gearing systems. It was high risk.