Holy Spirit Hospital — grievance letter

Address:

Mumbai City, Maharashtra, 400093

Respected sisters/md
I am constrained to address this grievance letter for the traumatic experience which my old mother-in-law mrs. Jaya mary chettiar age 77 yrs. Residing at takshila (Mahakali caves rd) had to face at hands of one of your staff from holy spirit hospital (Andheri east) mr. Vimlesh from home blood collection department.
In the morning hrs. Of 8th. Feb (Fri) the above staff had collected the blood from home to be taken to the hospital pathology for examining & had assured the reports of the same will be delivered the next day on 9th. Feb (Sat). To my dismay the examined reports were not delivered on sat. Till 2.00pm. Repeatedly calling mr. Vimal, assured the same will be delivered by 5.00pm. Which did not result.
With much difficulty a follow up call was once again made to the above at 5.15pm. His tone was offensively impolite & threatening.
Finally i myself had to rush from bandra at 6.30pm & collect the examined report.
I would like to mention, this very same holy spirit hospital a decade prior was said to be the best hospital in every front in the entire suburb of mumbai. But today the behavioural pattern & tone of your so called staff has become worse.
My humble request once in a year please do have an orientation for your down the line staff, that they may learn to behave and see the patient in a perspective way.
Regards
Jerome martis
9th. Feb.2019
Cell nbr. [protected].