This is regarding a bed that I purchased from your west Delhi store and was delivered on 8th March 2021 without the threads (nuts) which join the bed with the headrest. I immediately complained and was given 26th march as the date for delivery of threads and instead was sent a headrest again without the threads. I called again on 26th March to register my complaint and was waiting for a reply until 5th April when I called again only to be told that my complaint was never registered on 26th March. So I complain again and my complaint no. is 59719. In between the bed started making loud creaking noises which I mentioned in my complaint and an executive came from the home center to check the bed only to see that that the board has sunk in. It can break also. He made videos and so did we. Your executive calls me and asks for another 10-12 days. The final date given was 26th April 2021 to which I was not agreeing and your executive was supposed to get back on the next day which again never happened. Then I get a call on 25th April 2021 from this number +91-[protected] asking for another ten days and behaving as if nothing can be done and they don't even care. Don't give me a covid excuse as that is now but my complaint started from 8th March 2021. Also, your customer care complaint form doesn't seem to work. Shows an error every time. Is that on purpose?
Is this how it works? My husband and I are having the most uncomfortable sleep on this noisy bed and we didn't buy this bed for all these problems. The bed box can break at any time and there could be an injury. I want a resolution ASAP or I shall take legal action. Also, I want compensation for the waste of time and the inconvenience we are going through. This is the mail I have been sending to home centre.
Regards
Daphney Gomes
+91 [protected]
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