Home Centre — Chest of drawers

Address:

Mantri square mall, Bangalore

Recently we purchased a chest of drawers from Homecentre (at Mantri mall, Malleswaram) in Bangalore (Bill attached). We have noticed that the background colours of the laminates of what we saw in the stores (Picture 1) and what has been installed in our house (Picture 2) are quite different. What we saw has aa off-white background making it look like marble. But for the one supplied to us it is yellow, does not look appealing nor does it match with the other furniture in our house. I have attached the pictures but the contrast is even more than what appears in the photos. We talked to the sales people in the showroom who advised us to write to you. I request you to replace the piece with one with the appropriate colour as displayed in your showroom. Hope you will respond positively to assure good service and satisfaction to your regular customers.
Recently we purchased a chest of drawers from Homecentre (at Mantri mall, Malleswaram) in Bangalore. We have noticed that the background colours of the laminates of what we saw in the stores and what has been installed in our house are quite different. What we saw has an off-white background making it look like marble. But for the one supplied to us it is yellow, does not look appealing, looks dull and cheap. I have attached the pictures but the contrast is even more than what appears in the photos. We talked to the sales people in the showroom who advised us to write to their helpline. I requested a replacement with one owith the appropriate colour as displayed in their showroom.
(complaint # 70484).
Their person visited our home and took pictures of the piece we bought. After a few days we got a call from their office saying that no action will be taken. When I mentioned again that the colour is different I was advised to visit the centre and have a look at the furniture. Though I told them that I had already visited the shop once again after receiving the piece and talked to the sales people there who advised me to give a complaint and with their permission I took a picture. In spite of this, I was told again and again to visit the shop just ignoring what I was saying. Instead the person who checked the piece we bought should go to the showroom and have a look at the piece there to see the contrast. Photographs do not show the exact colours. And in spite of my request to consider the case again, the complaint was closed without my knowledge. I called again, but the person was looking at the wrong complaint number and wrong e-mail message and asked me to give another complaint. The bill clearly says off-white but we didn't get this colour. They did not take my complaints or requests to replace or take back the furniture seriously. They are adament to admit the difference in the colours. If the colours are the same, why do we spend so much time and effort on this matter? It is highly disrespectful and insulting if they don't pay any attention to what we say.