Home Centre — crystal 6 seater dining table

Address:

C 39 B6, FF,ARDEE CITY,SEC 52, Gurgaon, Haryana, 122001

Customer id:[protected]; invoice details:[protected]

I had bought a crystal 6 seater dining table. It was delivered to me on 6th july. However. The incomplete set was delivered. I was not aware of the incomplete set till the carpenter assembled all the parts except for the bench. It was then when i asked them then they told me that the hardware part was missing. They even told me that it will take 8 to 10 days as the hardware has to come from malaysia. I did tell them that i am aware of things and they need not tell me the stories. I called up customer care and they told me that the complaint has been registered. I asked them to share the details in an email which they never did. I have been following up since yesterday and all i get to hear is that issue has been escalated and it will take 4 to 5 days for it to be resolved.

I had ordered the dining table from home centre with a purpose by trusting them. My purpose is completely gone for a toss. But, i am surprised by the behaviour of home centre. I did not know that they have also started behaving like any roadside shops wherein once the customer makes the full payment, they do not care for the customer.

I am requesting for the refund which they are refusing. It is disgusting to see such response from them.