Home Centre — Defective wall clock received and refund is not getting processed

Address:	Home centre, Gaur City Mall, Greater Noida West, 201009
Website:	www.homecentre.in

Hi,
I purchased a wall clock from home centre’s iOS app and received a defective product on 16th March. I wrote emails, did chat on their online portal, and contacted through their toll free number ( that is useless), but nothing happened. Today, I visited their store (present in Gaur City Mall, Greater Noida West, 201009) and waited for 3 hours to get this resolved. Initially, they checked the product and agreed that a refund in cash will be given today itself, but after sometime they refused and started blaming me. I had to leave that product there and return without my money. This is a total scam where they have created online platform to sell defective products without any resolution on their part. I would never order anything from this company again. Please help me get the refund of Rs 1999 from them as contacting them again will be of no help to me.

Many thanks,
Dipika