Home Centre — Order #[protected] - Refund request

Website:

www.homecentre.in

Hi Team,

I purchased this mattress(order #[protected]) through the home centre app to use the Rio King bed, which I bought directly from the Homecenter store(purchased one week before the mattress I ordered).
The concern here I would like to highlight is to refund the mattress because there is no purpose in using it now due to the following reason,
• A refund request for the RIO-cot product is accepted and raised today (because the home centre delivered the product is not in good quality and replacement request has been completed, and again they gave the damaged product).
• Hence, the home centre failed to provide a good product, and I was disappointed with how they treated the customer.
To conclude, this RIO cot refund request has been raised today(#55387), and I am requesting you to accept the refund request for the mattress, also where the product is in good condition and unwrapped. I will enclose the product image for your reference.
Kindly review and do the needful.

Note: I am not getting a proper response from the team regarding whether they acknowledged or rejected this request. My request is valid since they failed to deliver the quality COT and are entirely dissatisfied with HOME Center. So I have required a refund for the used mattress, but it is in good condition.

Thanks,
Karthick S
[protected]