| Address: | Mumbai City, Maharashtra, 400089 |
Undoubtedly the worst services ever.
I didn't intend to, but unfortunately I had to use this platform to shake the irresponsible, casual and ignorant team of this organisation.
I had purchased few furniture items from the store on 12th May 2019. However I had to cancel a single item due to the space constraint. Thus I requested for cancellation and refund of thateli particular product. The request was made on 20th May 2019, before the scheduled delivery date which was fixed 25th May 2019.
Firstly the delivery was not done on the scheduled date. The product was a surprise gift to my Mom on her birthday. Homecentre made our special day miserable as we just kept coordinating for delivery but they didn't bother of our special occasion and casually apologized for non delivery.
This complaint was attended and delivery was done 2 -3 days later.
The product installation was delayed as the carpenter kept postponing the timings and finally landed in the evening wasting our entire day. The whole day we had to wait at home untill he arrives.
Product was not complete. Few parts were and are still missing. The same was noted and informed to the carpenter on the spot, however despite promising to fix the same within 24 hours till date we do not have any resolution.
Despite of paying the entire bill in advance. I have a incomplete product and homecentre is not at all bothered.
My refund request is still not honoured and I am waiting my hard earned money. Since 20th May 2019. I have made various calls to the helpline, written e-mails, but they have just one answer.
" We have taken down your request, please give us 24-48 hours to resolve the issue".
Homecentre is behaving ignorant and royally enjoying the interest of my funds parked with them.
Customer who has trusted the brand is now at the mercy of homecentre team and is in a situation where he is struggling to get refund of his own money.
This is the worst treatment ever. It loooks like this is with malicious intentions and personal interest of the brand or an individual employee.
This is certainly not expected from a brand like you. I demand immediate resolution and explanation to this.
Sunil Bhagchandani
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