[Resolved]  Home Credit India Finance — My ecs return charges

Mar 14, 2017

Home Credit India Finance Customer Care's response Dear Sir,

Thank you for your query to Home Credit India.

In reply to your query, we wish to inform you that we have investigated your case and our customer care executive contacted you dated on 11th March'17 on registered mobile number and given resolution over the call. As per our records we observe that your due date falls on 5th of every month and ECS presentation instruction to the bank will be given 15 days prior to your due date. Hence we always suggest our customer to maintain sufficient balance from 6 days prior to the due date.

We have noted that you have you have made the payment dated on 4th March'17 via Cash Pick Up and thus same went unclaimed due to insufficient balance.

Any standing instruction being dis-honored would attract the ECS return charges and same will be billed by your bank. Hence we request you to liase with your bank in this regards.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .