[Resolved] Home Credit India Finance — Not issued a noc letter | |||||
Contarct no. [protected] Dear customer care, Home credit india finance customer care Home credit india finance pvt ltd. 3rd floor, tower c, dlf infinity towers, dlf cyber city, phase- ii Gurgaon Gurgaon district Haryana India - 122002 I have already paid the my sanctioned loan amount of 23999 in eight emi's. But i still not received my noc and instead of that i am getting a calls to pay another installment. At the time of loan approval, home credit agent who has approved my clearly told me that i need to pay only processing fee of 999 as its a scheme which is free of any rate of interest and any charges. And when he handed me the sanctioned letter he clearly marked it that i have to pay only sanctioned loan amount in eight emi's. Who has approved my loan his name is mukesh and i am harrased by illiterate tele callers of home credit. Telecallers of home credit has zero courtesy, no basic etiquettes and manners to talk with their customers. I have talked to salesperson regarding this issue from where i purchased the laptop (Sargam electronics), they said they are getting a lot of same consumer complaints regarding homecredit policies and would not recommend to anyone further and i personally would not recommend to anyone just because of very bad experiences with homecredit. At the time of loan approval i found homecredit very genuine company but policies which home credit agent inform to customers are very different from homecredit hidden policies. Telecallers are just to harass not to resolve any concerns. After telling my issue to customer care they told me that our senior representative will call you in 48 hrs but i never got any calls regarding my concern which i raised and sheetal told me that i dont have to worry about my 9th emi it will be waive off. If i will not get noc by today then i will may take strignent action towards homecredit india in consumer court. But with very little hope i write this mail to homecredit customer care. If you reaquire any additional information please contact me. Was this information helpful? | |||||
Complaint marked as Resolved
Home Credit India Finance customer support has been notified about the posted complaint. Verified Support May 03, 2016 Home Credit India Finance Customer Care's response Dear Sir,
Thank you for your query to Home Credit India.
With reference to your concern, email was sent on 29/04/2016 where resolution was provided and hence we are closing this case.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
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3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
Thank you for your query to Home Credit India.
In reply to your query, we are sincerely apologized for inconvenience cause to you. We wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 48 hours.
We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.
Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .