[Resolved] Home Credit India Finance — Regarding no dues of loan

rajivyad1988

from Patna, Bihar

Address:	Lucknow, Uttar Pradesh, 226011
Website:	homecredit.co.in

Dear Sir,

My Name is Rajiv Kumar Yadav and my contract ID. is [protected]
We have paid Rs. 1202 to Home Credit India by web site gateway (https://homecredit.co.in/loanpayment.aspx) on 09.12.2016, amount debited from my account but payment is not reflacting in our loan account, so they are made lot of penalties on this unpaid transaction. We have already paid the all due EMI of My loan.
Kindly help me to get the NO DUES CERTIFICATE for this loan.

Please find below txn details of both tho parties (Merchant and Bank also) .

Home Credit Website Txn Detail-
Contract ID: [protected]
Transaction ID: HCPL613230PAYU
Amount: 1202.00
Date:[protected]:56:26

Dena bank Txn Detail
Bank Account No[protected]
Transaction ID: S21719027
Amount: 1202.00
Date:[protected]:56:26

Thanks
Rajiv Yadav
[protected]

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Mar 20, 2017

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Home Credit India Finance Customer Care's response Dear Sir,

Thank you for your query to Home Credit India.

In reply to your query, we wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 48 hours.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .

Verified Support

Feb 15, 2017

Home Credit India Finance Customer Care's response Dear Sir,

Thank you for your query to Home Credit India.

In reply to your query, we wish to inform you that as we investigated the case and we found that your PayU transaction has been failed hence, get in touch with your respective bank in this regards.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .

Verified Support

Feb 15, 2017

Home Credit India Finance Customer Care's response Dear Sir,

Thank you for your query to Home Credit India.

As per discussion with you over the call dated on 14th Feb'17, we wish to inform you that we observe from our records that basis your standing instruction received, we tried to claim the EMI amount from your nominated savings account for month Nov'16.

In view of the same we have had tried to claim the EMI amount however same was return unclaimed for reason ' Insufficient balance '.

Any standing instruction being dis-honored would attract the ECS return charges and same will be billed by your bank. Hence we request you to liase with your bank in this regards.

Additionally we would request you to kindly share the updated bank statement with us so that we can check and assist you accordingly

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .