[Resolved] Home Credit — Misleading Information | |||
I approached a Home Credit agent to purchase a mobile on installments and he advised that I would have to pay maximum of 1500 rupees extra from the actual cost of mobile. I agreed and gave all the documents and signed the paperwork. As I had to present this phone as gift to my sister so she was there at the counter to receive the product and I left because I had to go office and I was getting late. I did not know or calculated how much they actually charged I remember paying approx 7000 as down payment and there was installment for 1460 I thought that installment would be for maximum of 6 months and this would be over but later on I came to know that I was misleaded by that agent actual rate of interest was 16.23% and I supposed to pay them back in 12 installments. I never received any welcome call or verification call for that mobile loan and no one informed me or my sister that we would have to pay 24000 for mobile which costs 17000. Now they started sending me threatening letters at my premises and calling my friends informing I owe money from Home Credit and that's pathetic way to run a buisness. Please let me know if somebody can help me. Loan contract number - [protected] Manav Mishra [protected] Manav.[protected]@gmail.com Was this information helpful? | |||
Complaint marked as Resolved
Home Credit India Finance customer support has been notified about the posted complaint. Verified Support Apr 18, 2015 Home Credit India Finance Customer Care's response Dear Sir,
Thank you for your query to Home Credit India.
In reply to your query, As discussed with your over the phone we have resolved your complaint. If you have any further query with Home Credit India, Please do not hesitate tocontact our customer service team phone:[protected], or
email:[protected]@homecredit.co.in.
Yours sincerely
Customer Care Team
Home Credit India Finance Private Limited.
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3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
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