[Resolved] Star Cj Network India Private Limited — Not Delivered | |||||
I HAD ORDERED A LAUNDRY HANGER, AND THE SAME IS SUPPOSED TO BE DELIVERED IN MUMBAI, WHICH CAN MAXIMUM TAKE 2 DAYS FROM STAR CJ`S ANDHERI BRANCH TO SANTACRUZ WEST IN MUMBAI. THOUGH THE DISPATCH AND DELIVERY POINTS ARE VERY NEARBY, IT HAS BENN MORE THAN 20 DAYS THE PRODUCT IS NOT DELIVERED. I HAVE MADE THE PAYMENT IN FULL BY CREDIT CARD. ALSO, I HAVE SEND MANY EMAILS TO [protected]@customercare.starcjmall.com, and [protected]@starcj.com, BUT THERE IS NO RESPONSE. I HAVE SPOKEN TO TEAM LEADER SUBHASH BUT HE IS NOT FIT FOR HIS POSITION AND WAS NOT HELPFUL. I WANT THE PRODUCT TO BE DELIVERED AT MY MUMBAI ADDRESS AND THEY SHOULD REFUND ME THE AMOUNT I HAVE SPEND ON CALLING AND EMAILING THE. KINDLY TAKE THE NECESSARY ACTION. REGARDS, DEVENDRA SHAH Was this information helpful? | |||||
Aug 13, 2020 Complaint marked as Resolved | |||||
 2 Comments | |||||
Comments
Dear Customer,
Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.
Warm Regards,
Star CJ Customer Service Team
Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.
Warm Regards,
Star CJ Customer Service Team
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+91 12 4430 6000
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6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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Star CJ — CARELESS
ON 2/3/2011 , I RECEIVED MAIL FROM STARCJ STATING YOUR 300 POINTS ACCUMALATED WILL EXPIRE TODAY.ON 2/3/2011 , I BOOKED (Olympus 12MP Digital Camera T1 )AND RECEIVED RETURN MAIL SAYING:(Your Order Number is: [protected]).
I MADE NET BANKING PAYMENT TO THEM AND RECEIVED CONFIRMATION FROM MY BANK
THAT TRANSACTION SUCCESSFUL.
I INFORMED STARCJ ON 4/3/2011 THAT PAYMENT IS MADE, BUT THAT SAID NO PAYMENT RECEIVED.
ON MY ACCOUNT THEY PUT TRANSACTION CANCELLED (SEE COPY BELOW FROM MY ZONE)
[protected] Olympus 12MP Digital Camera T100 Mah
Black 1 Rs.3,999 Cancel Cancelled )
BEFORE THIS I PURCHSED SAMSUNG MICROWAVE OVEN FROM THEM.
THEY GAVE ME BANK DETAILS FOR NET BANKING.
I TRANSFERRED Rs 9690/= TRO NET BANKING. AFTER 2 DAYS THEY SAID WE HAVE CHANGED OUR CITI BANK A/C NO, AND SEND NEW PAYMENT AT NEW A/C, OLD PAYMENT REVERTED.
I AN VERY SORRY TO SAY WITH THEIR THIS ATTITUDE THEY WILL LOOSE PUBLIC COFIDENCE.
PRAKASH KARNANI
[protected]