Home Town — misguided & sold faulty product

Address:

Lucknow, Uttar Pradesh, 226012

Hi Team,
I am writing this mail after more than two months follow up with staff of Home Town in Phonix United Mall lucknow.

I purchased a Solid Wood Cabinet on 25th Oct'19. At the time if purchse the sales representative Mr. Deepak (Ph: [protected]) sold that item to us and at
that time there was some powder coming out at edges, we enquired that is it termite but he mentioned that - no no, it is due to finishing powder we apply for finishing. And he mentioned that it is not faulty stuff and in case of any issue he will help to resolve.
we paid INR 38999.86/- for this cabinet.

after the delivery in few days a lot of powder start comming out from yhis new Cabinet.
My parents called Mr. Deepak but he didn't responded on phone calls and told my parents to come to showroom.
whem my parents visited the showroom Mr. Deepak responded that, he don't know anything and go and talk to Mr. Rawal.
My parents approched to Mr. Rawal, he told he will see the issue, but in last two months nothing happened.
Mr. Rawal and Deepak stopped picking the phone, and my old aged parents visited the store several times to resolve this issue.
Now Mr. Rawal has accepted that the product was faulty and the Cabinet is full of termites.
But now even they are not confirming the replacement date and telling when ever it will come from Nagpur, they will see, and my parent's are following up with them.

I am a working professional and live outside lucknow. I purchased from Home Town because of faith,
but in last 2 months the response, behaviour & attitude of Home Town staff and team is very bad. They not only sold the faulty product but also breached the Trust & Faith. and most important the physical & mental trauma my old aged parents facing, because of Home Town.

I am going to raise this in Consumer Forum and putting these details on Social media to ensure,
no other working professionals and their parents suffer because of Home Town.
They are cheating their customers.

Regards
Saurabh Choudhary
[protected]