| Address: Ace Business Center Old Bombay Agra Road, Gokul Nagar Thane West, Mumbai, Thane, Maharashtra 400607 |
| Website: www.homelane.com |
I had booked a 3BHK in Oberoi Eternia, Mulund W, Mumbai which is a premium project of 4 towers of 62 floors by one of India's top builders.
I was expecting a possession by early 2024 hence was looking out for a reliable company to do my interiors, I unfortunately found Homelane's advertisement endorsed by MS Dhoni's on the internet. Trusting Dhoni, I visited their Thane showroom and was well entertained by the sales team, they gave me a really good quote especially when they knew I was coming from a premium project, obviously they were eying to get more customers onboarded from the Oberoi project. It was a good deal when I read the final quote and I got onboarded with Homelane for my interiors on 3rd Jan 2023.
This is where my ordeal begins,
Delayed Designs:
I got possession in Jun23 but my design phase went until Sep23. The designers at homelane lack the experience, they are mere the homelane-software operators. My designer were changed 3 times and each time there was a good amount of rework, so design phase was dragged for 4 months.
Delayed Project:
The designer was changed for the 4th time in the middle of the execution, the electrical contractor had other important projects hence my project was incomplete even till Jan24 (1 year after signing the contract with Homelane).
Cheated by Homelane:
During onboarding a certain % of discount is agreed on each line item like (Woodwork, wallpapers, furniture etc.) and is part of the quotation.
In Jan24, Homelane denied given the agreed discounts quoting frivolous reasons like cost increase, discount expiry etc. This is nothing but a clear sign of Homelane cheating their existing customer. They also have very smart people like Mr. Jaffer Patel higher up the ladder who show no empathy towards their customers, also their customer success team is a joke. Even the owner "Tanuj" seems to be okay with this cheating, which I realized when I wrote multiple emails to him to stop this injustice.
Delayed Handover:
We managed to get the work completed by Feb24, we are still running after them to get the goof-ups fixed. As expected, they show no interest.
It has been a painful, miserable, loss making journey with Homelane topped up with mental harassment by people like Mr. Jaffer Patel.
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