Homelane Complaints & Reviews

HomeLane did my furniture as part of interior work in my new apartment. They shared a corrupted zip file over email as the handover document. On call, they mentioned that this process is new and now they need both party signature to share the handover document. They are deceiving the customers in the name of handover and warranty because they are not sharing any comprehensive official document about the work done by them. The warranty document...

I am writing regarding the interior design services I booked with HomeLane at your Chennai OMR branch in July for my property in Lancor. At the time of booking, I was assured that the flat would be delivered by January 2025, and I proceeded with the booking, paying ₹65, 000 online as requested.

Unfortunately, I have not received any further communication from HomeLane regarding the next steps in the process since making the...

I have warranty of 10 years in home lane, but they are asking money to visit....

I had booked a 3BHK in Oberoi Eternia, Mulund W, Mumbai which is a premium project of 4 towers of 62 floors by one of India's top builders.
I was expecting a possession by early 2024 hence was looking out for a reliable company to do my interiors, I unfortunately found Homelane's advertisement endorsed by MS Dhoni's on the internet. Trusting Dhoni, I visited their Thane showroom and was well entertained by the sales team, they gave...

I had engaged HomeLane and my experience is really bad right from the start, given false promises on

tighter deadlines, qualities, etc., just to lure me into signing a contract with them.

Homelane couldn't keep up with the promises they made, and my project even after making final payment is still on hold for past few months.

There is no 45-day guarantee its all to advertise, they will give you ...

I agreed to do my home interior with home lane, but now after completing the design i can see that my tv unit is not usable at all, bad design. For over all execution was very poor, their delivery team coordination was very poor. The took very high price but overall interior is not worth it...

We paid the booking amount of RS 25000 for woodwork, but later we learned that the quality of the homelane is terrible. Due to that, we want to take our booking amount back.

Now, the home lane team is saying they cannot refund the money and they cannot cancel the order. The only option they suggest is to pay another 1 lakh 25 thousand to get the woodwork worth 1.5 lakhs. This is sheeting and looting....

I have paid 37000/- to home lane and I had medical issue with my family. I have asked to refund my money they are showing no refund can be made . I have to take care of my family.
Please do need to refund my money....

I have decided to not go with the homelane due to the below reasons.

Delay in design phase
Increased the overall quatation after booking in the design phase and also included some custom work quatation.
No proper communication.

Below are my details:

Customer I'd: CUST-s-[protected]
Order no- Ben-s-[protected]
Email: [censored][protected]@gmail.com

Firstly Homelane foreced me to pay 25000/- on 17th dec 2023 at their office inspite of saying that we need to discuss before we pay to our parents. secondaly, they promised that if i get a competative quotation they will match for us. So next day 18th dec i got better deal however the other company asked me to pay the token same as homelane only then they can share the detail quotation. Still to help us, the other company gave me written quotation without the company letter head. I shared same to homelane sales person Spandan and Rashika designer. However after 24hrs they came back to me stating that they cannot match because of quotation not on registered letter head. i explained them they also asked me for token so if homelane is ready to bare the token amount of 25000 to other company to get the company letter quotation i am ok because i did not lie to homelane. however, the sales person Spandan was very rude on call called via whatsapp so that nothing gets recorded and made me totally mentally harrased. i am a BP patient with vaso spasm in brain. could not bare the pain at all. again today 20th dec 2023 they forced my husband to visit their office and restarted the same story again eventually leaded to my husband harassed mentally and he is a bells palsy patient. All i need is compensation on the harassments that HOMELANE caused to us and my money 25000 refund with apology letter from their company please

They make false claim regarding the material to be installed in your house.

Poor quality products they sent.

I have done renovation of my kitchen and spent approximaterly 7 Lakh, within just 6 months woods are captured with termite issues.

We booked the services through a free rough design discussion and rough quotation for our 2BHK flat, through Communication with one of their employee named Mr. Lakshay, we were forced to pay the booking amount of 31200Rs at that day itself as we were told that prices will fluctuate and if we delay it will get increased.

The quotation which was shared to us was of 6.22L and we were told that it might come down or go up by 25K...

30.07.2023 on that Date We go to Homelane at Kasba, Kolkata Branch to get free rough design discussion and rough quotation for our 3BHK flat, through Communication with one of their employee named Mr. Arijit Dey. Then they (Mr. Avishek Roy and Priyanka) are give me the rough quotation and said to booked with 5% of rough quotation which is rs. 41814. They are miss guided us and we has been booked on their rough quotation on that day. They...

[protected]@homelane.com pranjal.[protected]@homelane.com harshit.[protected]@homelane.com

They are making fool to customers and even they are not Providing any service and interior design to customers and keep their money.
Even multiple time customer raise concern and problem, no one taking any serious action and helping customer..
But more indulge in trapping other or new customers.

When they are not Providing any designs...

Got the interiors of our new flat in Mangalore done by Homelane...they have not completed the work and work not done as specified, low quality materials used...they don't respond to any calls as full payment is done...fraud company...cheating people. Worst part is that no one responds...the whatsap group they had created...no one responds & most of them say that they have left the company and they are no more answerable....

I have ordered Homelane for interior work at my new house for about 5.5 lakh. Unfortunately, I have to leave the home for some personal reason. They have earlier taken an advance of Rs.32, 000/- for the work. I requested them either to refund the money after necessary deduction for their process or provide some article at approximately advance paid, even a little more. But they answered me that you must have to do interior work of 1.5 lakh or your money will be forfeited. Now they neither pick the phone nor answer in the WhatsApp group made by them

I booked interiors work with HomeLane on Aug 27, 2022 and paid an amount of Rs. 50 000
I had a few design sessions i come to know they are not able to fulfill the requirement. Homelane suggest me we will do half work and half work you need to do it from outside. I informed designer to stop this project and refund me the booking amount. but he did the forcefully masking with false commitment I had to do follow-ups constantly on my query's...

I booked interior work with homelane on March 2021, my developer failed to deliver the flat so I discussed the situation with homelane and they saying that we can not make any refund.i never experienced with such fraud company in my life....

We visited their office in Dwarka, Delhi in December 2022. We were very skeptical to book with them as they were very rigid about making furniture as per their catalogue and did not seem willing to make customisations. They agreed to work as per our needs and called us every day to book with them. They were so good with their words that we finally booked them for home renovation on the 7th of January, 2023. As soon as they received the money...

My kitchen is half done and they have made a blunder by asking the wrong dimension to be cut for hob which is provided by homelane itself.after making these blunders they are shifting responsibility from one to another.my shifting is to be done at any cost by 11the February and the whole team is not doing anything nor telling us how the issue will be resolved

I booked interiors work with HomeLane on January 11, 2022 and paid an amount of Rs. 25 000
I had a few design sessions and was not happy with their services. I had to do follow-ups constantly for any work/query. They would reply after months. In the end, I got fed up with their inefficiencies and asked for a refund. Mind you, except for a few design sessions, I had not finalized/ordered for a single piece of wood/metal from them.br...

False promises wrt warranty. Not ethical practices.

I booked interiors work with HomeLane on December 19, 2021 and paid an amount of Rs. 50, 000
I had a few design sessions and was not happy with their services. I had to do follow-ups constantly for any work/query. They would reply after months. In the end, I got fed up with their inefficiencies and asked for a refund. Mind you, except for a few design sessions, I had not finalized/ordered for a single piece of wood/metal from them.br...

Got details of Homelane from the social media ad when looking for furnishing my home.I registered for same and got a call for discussion. On first day itself they started building 3D design and gave an estimate and asked to pay 10% as booking amount to start the work as offer and discount was only for that day. We paid the amount and started the work.
But there price and service were not upto the mark as discussed so we requested to cancel the order and ask for refund.
It is been more than month and after multiple request there is no cancel confirmation and not received the refund.
What to do for this fraud company and get my money back?

I got details of Homelane from the social media ad when looking for furnishing my home.I registered for same and got a call for discussion. On first day itself they started building 3D design and gave an estimate and asked to pay 10% as booking amount to start the work as offer and discount was only for that day. We paid the amount and started the work.
But there price and service were not upto the mark as discussed so we requested to cancel the order and ask for refund.
It is been more than month and after multiple request there is no cancel confirmation and they refund.
What to do for this fraud company and get my money back?

I have cancelled the project with homeland in the month of May.
One designer named Sudeshna also sent me a mssg via whatsapp group that the refund have been approved on 30.05.2022 and i will get the money by 10th of June 2022
But till today that i have not received my money and they are not responsing to my repeated messages.

The project with Homelane or to say the day I decided for Homelane and paid my first instalment of 48k was on 18th December 2021. The project handover was delayed a lot and during their installation and after their Quality check during first week of April 2022 Homelane had realised that the wardrobe doors are not proper and new order was placed for the same. The delivery of new doors were done on April 15th 2022 and same day Homelane project...

Dear Sir/Ma’am.
I, Oritra Banerjee reached out to Homelane for interior designing of our new home.
My Customer ID: Kol-O-[protected]

1. We had sent our flat layout by Whatsapp to the salesperson who introduced us to Nikita Sureka (designer). Without even visiting the property once she arrived at a total quote value of INR 780586.
2. We mentioned clearly that we were not yet ready to start the interiors...

Hello Team

The Homelane have completely cheated us and I have fully flow of email artifact's of the entire fraud of this company... I can email you all conversation that had with this company..

In 2019, my wife and I approached Homelane in Kodambakkam (Chennai) for entire interior furnishing of our dream home (an apartment of 3000 sq.ft). Little did we expect it to end as a disaster.

Initially the quality of customer service and attention-to-detail seemed too good to be true but as the project unravelled, it became obvious that Homelane as a company, compromises a bunch of deceptive incompetent individuals at the top, managing teams of fraudsters with excellent marketing skills. Their workforce is outsourced and their products are inferior in quality.

After several blunders in the initial and execution stage of the project, we opted to withdraw. This is when Homelane revealed their true colors and refused to return our advance payment in mafia style. Yes, there was an agreement contracted while paying the advance but in spite of acknowledging to having underperformed with inadequate services to justify the advance payment, they refused to compromise.

After numerous fruitless meetings and several unanswered emails, Homelane gave us peanuts in way of kitchen furniture, for the 2++ lakhs they owed us. During that time, we even received nasty responses from Srikant Iyer himself, the CEO and co-founder of Homelane.

Trusting Homelane, we handed over our hard earned savings and they turned our dream into a nightmare.