Homelane — Homelane not following their own policy, delaying the services, and the products delivered are incomplete. No proper response.

Address:	Prestige Lake Ridge unit 2001
Website:	www.homelane.com/help

The project with Homelane or to say the day I decided for Homelane and paid my first instalment of 48k was on 18th December 2021. The project handover was delayed a lot and during their installation and after their Quality check during first week of April 2022 Homelane had realised that the wardrobe doors are not proper and new order was placed for the same. The delivery of new doors were done on April 15th 2022 and same day Homelane project manager Libin had visited the premise and checked the color of door and found the wrong door was delivered to us. He placed order for new door and then he left for his marriage. During this time no one followed up our request and till May 15th 2022, untill we escalated our issue it was not informed to us that the door laminate was not available and they absurd reasons like auditing. The worthy point to be noted here is that since April 15th 2022 the huge doors have been lying at my home in the hall comsuming lit if space. We are 3 ladies at home : me, my mom and sister. I lost my dad recently. It was not possible for us to move the doors. When i had asked to them to take it back and bring it along with the new doors they said it is not in their hand. Now comes the installation part where they came for installation on 23rd May 2022 after the new doors were delivered on 18th May 2022. This time we realised that the old door which was delivered is bent and the handle is not present. Now we need to wait for more days.
1) The doors were delivered to us late and moreover the door doesn’t have the handle
2) we have been keeping the doors in our hall since April 15th 2022 till May end. These doors are consuming lot of space. When asked to take it back and bring with the new door no one responds
3) carpenter visiated the premise yeaterday on 23rd May 2022 and installed only the sliding wardrobe not the wardrobe on kids bedroom. He said it was not communicated with him.
4) The sliding wardrobe door installed doesn’t have a handle and is bent again. How should we use it??

What about our time? Our space utilized to store products from homelane?? Homelane team not respecting our concerns and no one is giving proper response or to put it in another way they are not respecting women. I had told to them my issue and my family situation yet they played with my feelings.