Homelane — Unprofessional behaviour and now not making refund

Address:	Plot No 5, Sector 12A Rd, Block A, Sector 12 Dwarka, Dwarka, Delhi 110078
Website:	www.homelane.com

We visited their office in Dwarka, Delhi in December 2022. We were very skeptical to book with them as they were very rigid about making furniture as per their catalogue and did not seem willing to make customisations. They agreed to work as per our needs and called us every day to book with them. They were so good with their words that we finally booked them for home renovation on the 7th of January, 2023. As soon as they received the money they disappeared. We had to follow-up with them every alternate day to make them work on our project. For the measurements the designer did not turn up and sent the technicians who behaved like they were doing us a favour by visiting us. Never made us sign on the visit papers. Then they called us to their office to finalize the materials. We got the shock of our lives as we realised during the meeting that all communications made by us since day 1 were ignored and the designer was a different person who had no clue about our requirements. So we patiently briefed her again. Told us about our customisation requirements. That is when she tells us that customisations do not have warranty covered by them. The amount of money they were charging made no sense of there was no warranty. They billed us 3.5 lakhs for a wardrobe, a small mandir and a chest of drawers. Who in their sane mind would go ahead with that?? That too the mandir was not covered in warranty. So we naturally cancelled the order. They seemed like they didn't care. Since then we have been following up. They messed up big time and there is no way to make them take responsibility for what they did with us.