[Resolved] Homeshop 18 — Micromax Canvas Phablet 5inch (12.7cms) 3G Android,3000 mAh Battery- Juice A77 is not woking | |||
Dear sir I had purchased a Micromax Canvas Phablet 5inch (12.7cms) 3G Android, 3000 mAh Battery- Juice A77 mobile on 26th Nov 2013 from Home shop 18 site through credit card payment and received on 28th Nov 2013. I started using this phone from 29th Nov. On 3rd Dec 2013 it is suddenly start giving trouble. Radio, camera and other many app was not working. Even my phone is not detecting the memory card ( both internal and external). I called to micromax customer care but they couldn't be able to solve my problem on phone and suggest me to go to the customer care center. I went to Micromax Noida sector 18 customer care center but after 1hours waiting for my no. customer care center executive told me that they don't have the updated software for this product because this product was launched recently. They even not able to open my job card . May time I tried to call to micromax customer care no but the line was busy. Then i called to Homeshop 18 customer care and they told me to call with 48hours but till now i don't get any call from them. I never suggest to anyone to purchase online from Homeshop 18 and never suggest to anyone to purchase Micromax Canvas Phablet 5inch (12.7cms) 3G Android, 3000 mAh Battery- Juice A77 because if you face any trouble then even Micromax customer care center don't have the software to solve your problem My Homeshop 18 order No is 67531965 & complaint No is 91614609. My email Id.= [protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Sir
First of all.
I would like to thank you for picking the product but i was surprised to see your executive because Home shop 18 customer care person told me that they would call me within 48hours before picking the mobile but before giving any prior information they reached to collect the mobile.
After submitting the product i got one No [protected].
I called to your customer care and told him about it and asked him " what is your procedure for replacement".
Still they don't have any information about the replacement.
They told me that other department is handle this replacement matter.
They told me they will call me back for your quires but yet i have not received any call.
Please let me ask you some questions.
1) What is the procedure for replacement ?
2) How much time will you take to replace my mobile. ?
3) Which department is handing this matter ?
4) Could you please provide me any contact number so that i can talk to them because you customer care executive don't have the information about replacement procedure ?
Complaint No 91744957
First of all.
I would like to thank you for picking the product but i was surprised to see your executive because Home shop 18 customer care person told me that they would call me within 48hours before picking the mobile but before giving any prior information they reached to collect the mobile.
After submitting the product i got one No [protected].
I called to your customer care and told him about it and asked him " what is your procedure for replacement".
Still they don't have any information about the replacement.
They told me that other department is handle this replacement matter.
They told me they will call me back for your quires but yet i have not received any call.
Please let me ask you some questions.
1) What is the procedure for replacement ?
2) How much time will you take to replace my mobile. ?
3) Which department is handing this matter ?
4) Could you please provide me any contact number so that i can talk to them because you customer care executive don't have the information about replacement procedure ?
Complaint No 91744957
Thank you very much. I have received the money back. I appreciate your honesty.
Thanks a lot. I will suggest to all my friends that you will not feel cheated if you buy any product from HomeShop 18 .
I will keep shopping from HomeShop 18.
Very Good response.
Thanks a lot. I will suggest to all my friends that you will not feel cheated if you buy any product from HomeShop 18 .
I will keep shopping from HomeShop 18.
Very Good response.
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As you are aware, we've already have picked up your product to arrange a replacement.
We will be processing the order for replacement at the earliest and once the replacement order is shipped, will share the details of the same.
We are really sorry about all the inconvenience caused.
Regards,
Home Shop 18