[Resolved] Homeshop 18 — online shopping

Fiza Roosheen

from Bengaluru, Karnataka

Address:

#975/A 6th cross Arundathinagar Gongandanahalli, 560072

I ordered a product of rs 999 and delivery charges of 150 the total it was 1150 but the product was defective when i said them they said it can be replaced but after so many calls and days the delivery boy took the product by giving reverse pick up acknowledgement paper then i call the company and they that after checking the quality of the product only they can give me the replacement then waited for so many days they said we don't have the stock u can take coupon or cash i choosed for cash and they asked for bank details 2 to 3 times even then they are not giving my amount back they are more than 2 months over plz help me out plz i need my money back plz help

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Jul 6, 2019

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

HomeShop18 Customer Care's response Hi Fiza,

We apologize for the inconvenience you faced related to the product. Rest be assured that we thoroughly evaluate the product and place only genuine products on our platform. The issue which you might have faced could be a rare scenario. We would be happy to help you. Request you to share your order or sub-order number here or alternatively you may call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Rani

Jul 30, 2019

Updated by Fiza Roosheen Order no is [protected] but call for this no [protected] due to some issues

Jul 30, 2019

Updated by Fiza Roosheen Why not receiving call I need my money as soon as possible already it's to late about 4 to 5 months over