[Resolved] Homeshop18 — after sales service is very poor.

Subhendra Kumar

from Khammam, Telangana

Address:

Hyderabad, Andhra Pradesh, 500068

Courrier persons not delivering the consignment in time and we are receiving massage that address is incorrect and phone is out of reach. But all the comments are false because my house is besides reliance fresh which is a good landmark and my phone is 24*7 on. I have not received any calls as well as received any missed call alert. Kindly check the consignment no:awb[protected] and confirm me why it was not delivered in time. An early reply requested in this matter.
Subhendra kumar das

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Dec 26, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2018

HomeShop18 Customer Care's response Dear Mr. Subhendra,

Apologize for any inconvenience which you might have had related to any of our services.

We would definitely like to turnaround that experience for you, please let us know your order or sub-order number or call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Nov 18, 2018

Updated by Subhendra Kumar Order no:[protected]
Till today not delivered to me and they are sending massage that consignee refused to receive the consignment, which is completely false statement.Kindly look into the matter.

Verified Support

Nov 22, 2018

HomeShop18 Customer Care's response Dear Mr. Subhendra,

We are sorry to hear that you had delay in the delivery.

In regards to your concern, we would like to inform you that our concerned team is working on the aforementioned concern on a priority basis and also coordinating with our courier partners to expedite the product delivery. We would request you to please allow us 2-3 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Nov 22, 2018

HomeShop18 Customer Care's response Dear Mr. Subhendra,

Apologize for the inconvenience caused to you.

We would like to inform you that as per our system record your order has been delivered successfully dated 20-Nov-18.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Nov 22, 2018

Updated by Subhendra Kumar Dear Meenu Malhotra,
Kindly change the courier company as Xpressbees Logistics is not providing service properly.