[Resolved] Homeshop18.com — Defective sewing machine delivered. | |||
Sir, I purchased a domestic sewing machine -singer multistitch for Rs 5999.through net banking from HOMESHOP18.COM.As per my order, it was delivered to my friend Febila nirmal at Nagerkoil, TAMILNADU. But to my surprise the machine was packed with full of dust .The needle broken.And the machine does not working at all. I am extremely upset over this. I request you to take necessary steps to replace it with new machine. InvoiceNo TARA 1179180 date 11/2/14 Order No[protected] Sub order 72369887 date of delivery 14/2/14 I made a complaint over phone also.My complaint NO HS18Care#391766.Till today the machine was not replaced. Yours truly, S.Santhakumari Was this information helpful? | |||
Sep 13, 2017 Complaint marked as Resolved A service man from singer company came and serviced the machine | |||
 3 Comments | |||
Comments
My contact No is [protected] Email : [protected]@yahoo.com. The machine was delivered to Febila Nirmal whose contact no is [protected] Address 9, kalaimahal street, Nagercoil, tamilnadu.
Reply
Hi Santhakumari,
To process replacement/refund any issues should be reported within 48 hrs from the time of product delivery.After sales service will be provided by the brand directly.
Product delivered on 14th Feb and issue reported on 24th Feb.
However will have a call arranged from the relevant team.
Regards,
Homeshop18
To process replacement/refund any issues should be reported within 48 hrs from the time of product delivery.After sales service will be provided by the brand directly.
Product delivered on 14th Feb and issue reported on 24th Feb.
However will have a call arranged from the relevant team.
Regards,
Homeshop18
My complaint was resolved. A mechanic from SINGER came and the machine has been serviced. Thank you very much. The Homeshop18.com says the problem must be reported within 48 hrs.after delivery of items. The problem was that the recipient was away from home, Blue dart courier person had delivered the parcel to the neibour.The HOMESHOP 18.COM should provide proper contact Numbers along with the vouchers.Anyway the SINGERINDIA has responded quickly.Very good service by Singerindia.Thanks a lot.
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