HomeShop18 Complaints & Reviews

I have ordered a Puma Stallion Shoes from Home Shop18 of Size 7. But received of size 8. It is now more than a month and I am still calling regularly to get it replaced but non one came for pickup of the product. Every time I am given assurance that someone will come in next 24 hours to 3 working days and a new replacement will be sent with in 7 days. Every time I call I talk to a new customer care representative who commits for next 3 days for pick and assures me that it will definitely happen.

Sir, I purchased a domestic sewing machine -singer multistitch for Rs 5999.through net banking from HOMESHOP18.COM.As per my order, it was delivered to my friend Febila nirmal at Nagerkoil, TAMILNADU. But to my surprise the machine was packed with full of dust .The needle broken.And the machine does not working at all. I am extremely upset over this. I request you to take necessary steps to replace it with new machine. InvoiceNo TARA...

I bought a pair of shoes from HS18 last month(Order no.[protected]. The pair of shoes which i received was not of my size so I called them for replacement. At first place they told me the reverse pick up is not available in my area so I have to send the products back by my self. So I sent them the products via the courier company they use and the person did came for pick up from the courier company. After I have sent the products they asked me to provide airway bill number and the scan copy, Which also I sent to them. The products which I sent back were delivered on 16th February. After that I have been following up with them almost every second day but they hardly put any efforts to resolve the issue. Every time they note a complaint and send me the complaint number and that's the only thing they have been doing for one month. Every time they have only one thing to say we will get back after 48 hours and no one gets back I only have to call again and again. They are even not clarifying that I will get refund or replacement. The only thing they say give us some time. I don't know how much time do they require to resolve a simple issue. I need refund or replacement. That's It. This is the first time I have bought something from homeshop18 and it was my worst experience. This may be the worst service one could get. I have shopped from many online websites and other places but have not faced any such situation before as those people care for their customers.

Vishal Mathur Dear Sir, Greetings from Homeshop18! Thank you for your reply and updating us... Feb 24 (9 days ago) 8 older messages alpesh vashi vishal, have you received my message with scan copy of coupons? Mar 4 (1 day ago) alpesh vashi vashi.[protected]@gmail.com 10:35 AM (1 hour ago) to HomeShop18 Categorize this message as:Personal Never show this again ???????????????????????????

I am Anjali Kumari from gurgaon, I had order a Gold-plated Pendant Set By Luxor Order Number Product Description Payment Option Order Value (Rs.[protected]Gold-plated Pendant Set By LuxorCredit Card (Visa/Master)508.0 Product Image in this link: http://www.consumercomplaints.in/new_complaint/?fromcompany=HomeShop18 this product`s colour is green colour, but I received Brown Colour. I Called to cutomer care Executive on 05/March /2014 at 9.555 AM, One the Executive Mr Rohit Received the call he talked with me very rudly when i tolded him I want to talk your senior Mr Rohit putted me on hold for more than 15 minites after that one of the senior executive recived the call and same rude behaviour received from senior officer . I am Very much un satisffied from the service of Home Shop 18 . This shopping must be my last shopping with home shop 18. Anjali Kumari

I had ordered "Berg Electric Tandoor" on http://www.homeshop18.com, order number: "[protected]" on 28/Jan/2014 for Rs:2999/-. paid through credit card. The website shows that on 31/Jan/2014 the product has been delivered. But I didnot receive the product. On calling up customer care, the representative informed me the product will be delivered soon. I waited for couple of days, called up again, this time representative informed me that product has been delivered on 31/Jan/2014 itself. I logged a complaint and after several days, they sent me the trip sheet of the courier. I was shocked to find that somebody has signed in my name. It is a clear case of forgery. I have requested homeshop18 to take strict action against the courier company. But till date no action has been taken. Looks like I have lost my amount (Rs:2999/-). The ticket numbers are given below: 95548061, 96861915. I hope Homeshop18 is professional enough to refund my money back or send me the product. Regards, Anish

Hello I order Slazenger Sports & Formal Shoes Hamper Product Code: 30460160 but order(ref. order no:[protected] i was recived[protected]:00pm) not proper condition. Small number formal shoes and MTVwatch defective.same day I complain about this on ur customer care service they give me conformation problem will be solve on coming 72hours but still[protected]there is no action taken about it.This is my worse experience with homeshop 18 company about its product and service. now i will move to consumer court .

Sir,
I am Sub Inspector-Intelligence Depott.(CID) at Lucknow U.P. and permanent Customer for online shopping homeshop 18. I ordered mafatlals combo pack 5 formal shirt Rs. 1999 dated 12.02.14. My product Order Number[protected] is dispatched by Aramax with AWB N0 [protected] and I received after paid. That Shirt is XL Size I Want Only L size. I Just Complaint No.[protected] dated 14.02.14 and told you for change within 03 working days. I daily request you with my Mob. [protected]. Next complaint No. 96734005 dtd.20.2.14, 9695739 dtd 24.2.14 and[protected] dtd. 25.2.14. but not change my above order shirts I called you and request daily.

From: Mangal Rathod (Cell No. [protected])
Ref.: Order No.[protected] dt.08/11/2013; Invoice No. SANG11447 dt.11/11/2013; Sub. Order No. 66453045

"Calling X Pad Tablet" delivered to me vide above reference was defective from very beginning. At starting it was not charged properly. Now it is no way connected with the charger and hence swithced off forever.
During several calls, "we shall call you" is the only response I have got (Complaint No.[protected].
The problem is still unsolved.
Now handset is dumped with me.
Could I seek help?

This is regards to the order number #[protected]. I had received a defective product and was told to send it back for a replacement or refund. I sent it back in january and provided all the details required by homeshop to track my courier. However there is no proper response now the team leaders dont speak to me. The guy named arjun from backend who is following up on my complaint does not call even after repeated requests placed at the cust care. Worst ever service received. I have attached the photo proof of the POD.

This complain is regarding my order no[protected]Usha Room Heater - Halogen Heater - 3203-H). I ordered 2 pieces in 1st week of JAN-2014. Out of delivered 2 pieces one was absolutely fine, no issues at all and other one was damaged, full of scars and faulty rotor as well. It was no at all functioning and anybody can say it was a used, damaged product sent intentionally to the customer knowing return policy is strict enough to ensure that customer end up either throwing the product or go for repair locally. In the due course of 2 month time, I made at least 50 calls and many complaints to get this sorted out but I never got any response back from HS18 team except their consolation. I was a loyal customer of HS18 for last 4 years and spent lacs of Rs buying products but I am not going to visit them anymore. A great learning with a loss of 3K is better than loosing more in future. They are no trustworthy. Below are some of the complaints I made in Jan and then got tired. HS18 has lost at least one loyal customer I can say. 94090093 333648 333771 96210375

I ordered cushions set by homeshop18 and its been 10 days now no one came to pick wrong product up for replacement from my place and every time I call then they just ask to wait for more 48 hrs.

Customer support is horrible.NO service

Not providing service
I think snapdeal is best !!

have purchased Jashn from Sanskruti Seller: Alex Jewellery Pvt. Ltd. and my order no. is[protected] but this sets are damaged. i have send pictures of some damaged piece of sets and earrings. i want you to replace this damaged pieces and kindly send me the new undamage product. I have seen some of the reviews in which complains about your wrong address was there, and same address is given to me. http://www.consumercomplaints.in/homeshop18-harassment-by-homeshop18-amp-sent-ma...⇄ so what step should i take. My order No. is[protected]

I had ordered a Spice Mobile (Full Touch Dual Sim Android Phone - Mi-436-Blue. The order no. was[protected] & suborder no.[protected]. There is a Display Problem in Spice Mobile (Full Touch Dual Sim Android Phone - Mi-436-Blue. I request you to kindly get the mobile phone repaired / replaced. Vishant Jain [protected]

Order#[protected] Sub Order# 72054491 Service Request# 95778117. Request number post submission of transaction details# 356860 Deeply disappointed with the pathetic service rendered by HS18. I had placed order for Spice Quad Core Android Coolpad - Mi496 on Thursday, February 6, 2014. The website displayed order was not processed as the payment was not received. I checked with my bank and found that the order amount was actually debited. Raised a complaint ticket with them for refund and was requested to send the transaction details. I have already provided the transaction details twice about two weeks back, sent reminders however there is absolutely no response from their end after 11th Feb 2014. The attitude seems disgusting attitude and very unprofessional.

Homeshop18 is the No1 fake company when hiring the agents for their company.
I have worked for 4 months in Homeshop18 and didn't get any incentive on my sales.
They just want a reason to discard you from the company so they haven't have to give you your incentives.
Even the incentives got updated on my id still they haven't give it.
According to me my incentives is 25, 000 INR for 3 months.
I got discarded for my first mistake.
My Employee Id: DE12093

Order No:[protected]. Received the delivery on 7th February'14. The product was of such bad quality and finishing that I had to ask for replacement. They told before 10th February the courier person would come for reverse pick up and collect the parcel. No one turned up. On repeated follow ups with Home Shop 18, the courier person came to the residence address during office hours. Due to this I had to give a request to Home shop18 to change the address to my office address for reverse pick up. I even got confirmation call from HomeShop18 confirming the change of address to the new address which was my office address. Two days later courier person again gives me a call stating that he was at my residence address for reverse pick up. On calling up HomeShop18 to know why it happened, they said they had not updated the new address and hence the same was not communicated to the courier person. After hearing this, I raised another complaint asking for complete money back and to send the courier person as soon as possible to the office address and collect the parcel. This complaint was registered on 15th February and money back was promised to be given in 7 days, which means by 22nd the amount should have been credited. Today its 22nd February and on asking the status of money back with Home Shop 18, they said they can't credit the amount unless they get the product delivered back to them and moreover they can't change the address anymore. In addition to this, between 15th and 22nd February the courier person came once again to my residence address even after my second request for change of address. There is absolutely no co-ordination between Home Shop 18 and their courier team(Blue dart in my case). And moreover, their service executives are very rude and do not know the policies properly. Attached is the pic

I Suhas W. Bokade purchased A Mobile ZEN Dual Sim Bar Phone Combo-X4 wide IMEI number : [protected], [protected] wide Invoice No.TARA190303 Dt.05/08/2013 & Order No.[protected] Dt.03/08/2013, Sub Order No.61103537 . I found battery problem in both handseth & already lodge a complaint before 1 month. Yet I have not received any feedback from your side. This is frustrating me. So, I request you kindly solve my problem with immediate effect. Waiting for your positive reply. Thanks & Regards Suhas W. Bokade Gokul Gali, Near Lokmat Bhaven, Chandrapur-442402 Cell.[protected]

I made online order no order.no:[protected] received product in damaged condotion. so called and registed complaint as no:96262773 After that no response from HS18. Customer care people are disconnecting the calls. I added tickets also still no response. more than12 days over. Product name:Bamko 5 In 1 Multi Purpose Cooker Can any one help me I dont know what to do I mailed and called several times but no one is responding. Please help

Dear Sir,

I have received 2 discount coupons for Rs. 500 each which are expired on 13.12.2013??

Please refer trails of messages below wherein I am following up for fresh coupons with Mr. Vishal Mathur who assured of your Support team working on it.

Hope now at least I am knocking the right door.

Alpesh P. Vashi.


[protected] Forwarded message[protected]
From: alpesh vashi <vashi.[protected]@gmail.com>
Date: Fri, Feb 21, 2014 at 12:51 PM
Subject: Re: [HS18 Care #376429] Re: Details of your order placed on HomeShop18.com
To: HomeShop18 <[protected]@homeshop18.com>


Vishal Mathur?

Can someone at Home shop 18 answer?

I have received the courier with thanks. The gift coupons Rs. 500 each are expired on 3rd December 2013 coupon nos. C85KZPT47V5 AND CKPAE3SGF2T Kindly arrange for a valid coupons at the earliest.???????????????


On Thu, Feb 20, 2014 at 12:07 PM, alpesh vashi <vashi.[protected]@gmail.com> wrote:
reminder


On Wed, Feb 19, 2014 at 10:37 AM, alpesh vashi <vashi.[protected]@gmail.com> wrote:
Vishal Mathur?

Can someone at Home shop 18 answer?

I have received the courier with thanks. The gift coupons Rs. 500 each are expired on 3rd December 2013 coupon nos. C85KZPT47V5 AND CKPAE3SGF2T Kindly arrange for a valid coupons at the earliest.???????????????


On Tue, Feb 18, 2014 at 10:51 AM, alpesh vashi <vashi.[protected]@gmail.com> wrote:
Vishal Mathur?

Can someone at Home shop 18 answer?


On Mon, Feb 17, 2014 at 10:24 AM, alpesh vashi <vashi.[protected]@gmail.com> wrote:
Vishal Mathur?

reminder, why the process is stuck up?

No one is attending message?


On Sat, Feb 15, 2014 at 11:14 AM, alpesh vashi <vashi.[protected]@gmail.com> wrote:
reminder, why the process is stuck up?

No one is attending message?


On Thu, Feb 13, 2014 at 12:17 PM, alpesh vashi <vashi.[protected]@gmail.com> wrote:
reminder.


On Tue, Feb 11, 2014 at 4:10 PM, alpesh vashi <vashi.[protected]@gmail.com> wrote:
Attached scan copies of coupons for reference, which shows expiry date 03.12.2013


On Tue, Feb 11, 2014 at 12:13 PM, alpesh vashi <vashi.[protected]@gmail.com> wrote:
Dear Vishal,

noted with thanks and awaiting for new coupons.


On Tue, Feb 11, 2014 at 11:57 AM, Vishal Mathur <[protected]@homeshop18.com> wrote:
Dear Sir, Greetings from Homeshop18! Thank you for your reply and updating us
with your concern. We have escalated your case to our respective department. We
sincerely apologize for the inconvenience caused to you, and assure you that
our support team is working to resolve this issue at the earliest. Thank you
for your patience and for using our services! Warm regards, Vishal Mathur
Customer Support Phone Number - +91 120 – 2441918 Extension – 104 (Please press
‘#’ after punching the extension) Homeshop18