HomeShop18 Complaints & Reviews

I have placed order#[protected] of portable planer at Homeshop18.com on March 03, 2014. Till last Sunday(09/03/2014) order was not dispatched by company. So I lost interest and I raised ticket#97813043 to cancel my order at homeshop18.com site.


When I checked the status today(11/03/2014) then surprisingly ticket has been closed without canceling my order. When I called to customer care center they said they are forwarding my cancelation request today (means they have not canceled my order till date and closed the ticket), I said why they closed my ticket without acting(to cancel order) on it. They are not able to answer my questions. Only trying to delay as possible in canceling order so that meanwhile they can dispatched the ordered product once it available.


I simple said this is worst site to purchase product from. No certainty of refund of money once you placed order. so please stay away and pray for me to get my money back.

We had placed an order of 7 legging combo offer in the month of Feb 2014. We had placed 15th of Feb 2014 and the same was delivered. We had called your customer service on few weeks ago for replacement of this order because of size issue. Till day no one has come to replace the same. Please check the number of calls we have made close to 10 to 15 calls till day. This has been the worst online shopping experience till day we have ever been thru. We shop form ZOVI/FAB Furnish/Star CJ and their services are the best and the have a TAT time for any issue to be resolved. Please find the reference number: - on 19th the complaint was made from us and the ref number is 96649229. After that we have made several follow ups. Your customer service executives don’t know how to handle clients. The have no clue is to what they are talking to customers every time we call the request for another 72 hours. The last call we mad was today and the same answer we got. We called on last Friday and they have promised that the pick up will be done by Saturday. We want an immediate solution to this mail and a refund for the product we have made. The most funny part is when I demanded I wanted to speak to a supervisor I was put on hold for 10 minutes and later told that no one is available. This is so funny….you are just playing with clients and making false promise. I have mad calls for [protected]…please check your records just incase you have recording facility. There is no quality control over your customer service. We want the refund ASAP and we are not ready to wait longer…else we are going to consumer court and the press. We will post on all social network sites regarding the experience we had with your online shopping so called HOME 18. Regards RaviKanth/Khushi [protected]/[protected]

I had ordered a hiba dressing material in blue colour, the parcel received was in beige colour. After contacting the customer support executives, the parcel was couriered back to the discussed address and the refund was promised Within 15 days. But till date No refund has been received and whenever I call them to know the status, every time a new answer is provided, some promise that the refund cheque will be delivered in the next seven days, others say your refund request cannot be processed as your parcel has not been received. The latest was that the parcel has been delivered to a different address. Please help me as my Refund amount of Rs 2499 + Courier charges Rs 510 are outstanding. Please tell me a simple way to get my money back. Regards Joginder Singh [protected]

HS18 Order No.[protected]. Product: Spice Mobile M6110. Complaint No. 96397371 dated 15/02/2014 for mobile getting automatically shutdown inspite of it being fully charged. Product shown to service centre. Fault identified as due to virus - in a new handset. Virus removed as per service centre personnel and assurance given that the product will work fine. Problem recurred. Complaint No. 97434829 dated 03/03/2014 for mobile getting automatically shutdown inspite of it being fully charged. Product again shown to service centre. No fault identified in the handset as per service centre personnel and again assurance given that the product will work fine. Problem still persistent. Complaint No. 97656011 dated 06/03/2014 for mobile getting automatically shutdown inspite of it being fully charged. Product again shown to service centre. Service centre personnel refused to attend to it. When HS18 was contacted, he refused to talk to HS18 personnel. Even senior official at the service centre declined to offer any help.

I ordered shoes from your homeshop18 which i have returned back. Itz been past 2 months i have not got my refund back.Is this is the way you treat your customers.I have been mentally harrased by your customer support executives when i called them to refund the amount. You guyz are pushing to lodge a complaint against homeshop18 in consumer forum. Got the worst experience and treatment from your Customer support!!! contact me at[protected] |

I have ordered a Puma Stallion Shoes from Home Shop18 of Size 7. But received of size 8. It is now more than a month and I am still calling regularly to get it replaced but non one came for pickup of the product. Every time I am given assurance that someone will come in next 24 hours to 3 working days and a new replacement will be sent with in 7 days. Every time I call I talk to a new customer care representative who commits for next 3 days for pick and assures me that it will definitely happen.

I bought a pair of shoes from HS18 last month(Order no.[protected]. The pair of shoes which i received was not of my size so I called them for replacement. At first place they told me the reverse pick up is not available in my area so I have to send the products back by my self. So I sent them the products via the courier company they use and the person did came for pick up from the courier company. After I have sent the products they asked me to provide airway bill number and the scan copy, Which also I sent to them. The products which I sent back were delivered on 16th February. After that I have been following up with them almost every second day but they hardly put any efforts to resolve the issue. Every time they note a complaint and send me the complaint number and that's the only thing they have been doing for one month. Every time they have only one thing to say we will get back after 48 hours and no one gets back I only have to call again and again. They are even not clarifying that I will get refund or replacement. The only thing they say give us some time. I don't know how much time do they require to resolve a simple issue. I need refund or replacement. That's It. This is the first time I have bought something from homeshop18 and it was my worst experience. This may be the worst service one could get. I have shopped from many online websites and other places but have not faced any such situation before as those people care for their customers.

Vishal Mathur Dear Sir, Greetings from Homeshop18! Thank you for your reply and updating us... Feb 24 (9 days ago) 8 older messages alpesh vashi vishal, have you received my message with scan copy of coupons? Mar 4 (1 day ago) alpesh vashi vashi.[protected]@gmail.com 10:35 AM (1 hour ago) to HomeShop18 Categorize this message as:Personal Never show this again ???????????????????????????

I am Anjali Kumari from gurgaon, I had order a Gold-plated Pendant Set By Luxor Order Number Product Description Payment Option Order Value (Rs.[protected]Gold-plated Pendant Set By LuxorCredit Card (Visa/Master)508.0 Product Image in this link: http://www.consumercomplaints.in/new_complaint/?fromcompany=HomeShop18 this product`s colour is green colour, but I received Brown Colour. I Called to cutomer care Executive on 05/March /2014 at 9.555 AM, One the Executive Mr Rohit Received the call he talked with me very rudly when i tolded him I want to talk your senior Mr Rohit putted me on hold for more than 15 minites after that one of the senior executive recived the call and same rude behaviour received from senior officer . I am Very much un satisffied from the service of Home Shop 18 . This shopping must be my last shopping with home shop 18. Anjali Kumari

I had ordered "Berg Electric Tandoor" on http://www.homeshop18.com, order number: "[protected]" on 28/Jan/2014 for Rs:2999/-. paid through credit card. The website shows that on 31/Jan/2014 the product has been delivered. But I didnot receive the product. On calling up customer care, the representative informed me the product will be delivered soon. I waited for couple of days, called up again, this time representative informed me that product has been delivered on 31/Jan/2014 itself. I logged a complaint and after several days, they sent me the trip sheet of the courier. I was shocked to find that somebody has signed in my name. It is a clear case of forgery. I have requested homeshop18 to take strict action against the courier company. But till date no action has been taken. Looks like I have lost my amount (Rs:2999/-). The ticket numbers are given below: 95548061, 96861915. I hope Homeshop18 is professional enough to refund my money back or send me the product. Regards, Anish

Hello I order Slazenger Sports & Formal Shoes Hamper Product Code: 30460160 but order(ref. order no:[protected] i was recived[protected]:00pm) not proper condition. Small number formal shoes and MTVwatch defective.same day I complain about this on ur customer care service they give me conformation problem will be solve on coming 72hours but still[protected]there is no action taken about it.This is my worse experience with homeshop 18 company about its product and service. now i will move to consumer court .

Sir,
I am Sub Inspector-Intelligence Depott.(CID) at Lucknow U.P. and permanent Customer for online shopping homeshop 18. I ordered mafatlals combo pack 5 formal shirt Rs. 1999 dated 12.02.14. My product Order Number[protected] is dispatched by Aramax with AWB N0 [protected] and I received after paid. That Shirt is XL Size I Want Only L size. I Just Complaint No.[protected] dated 14.02.14 and told you for change within 03 working days. I daily request you with my Mob. [protected]. Next complaint No. 96734005 dtd.20.2.14, 9695739 dtd 24.2.14 and[protected] dtd. 25.2.14. but not change my above order shirts I called you and request daily.

From: Mangal Rathod (Cell No. [protected])
Ref.: Order No.[protected] dt.08/11/2013; Invoice No. SANG11447 dt.11/11/2013; Sub. Order No. 66453045

"Calling X Pad Tablet" delivered to me vide above reference was defective from very beginning. At starting it was not charged properly. Now it is no way connected with the charger and hence swithced off forever.
During several calls, "we shall call you" is the only response I have got (Complaint No.[protected].
The problem is still unsolved.
Now handset is dumped with me.
Could I seek help?

This is regards to the order number #[protected]. I had received a defective product and was told to send it back for a replacement or refund. I sent it back in january and provided all the details required by homeshop to track my courier. However there is no proper response now the team leaders dont speak to me. The guy named arjun from backend who is following up on my complaint does not call even after repeated requests placed at the cust care. Worst ever service received. I have attached the photo proof of the POD.

This complain is regarding my order no[protected]Usha Room Heater - Halogen Heater - 3203-H). I ordered 2 pieces in 1st week of JAN-2014. Out of delivered 2 pieces one was absolutely fine, no issues at all and other one was damaged, full of scars and faulty rotor as well. It was no at all functioning and anybody can say it was a used, damaged product sent intentionally to the customer knowing return policy is strict enough to ensure that customer end up either throwing the product or go for repair locally. In the due course of 2 month time, I made at least 50 calls and many complaints to get this sorted out but I never got any response back from HS18 team except their consolation. I was a loyal customer of HS18 for last 4 years and spent lacs of Rs buying products but I am not going to visit them anymore. A great learning with a loss of 3K is better than loosing more in future. They are no trustworthy. Below are some of the complaints I made in Jan and then got tired. HS18 has lost at least one loyal customer I can say. 94090093 333648 333771 96210375

I ordered cushions set by homeshop18 and its been 10 days now no one came to pick wrong product up for replacement from my place and every time I call then they just ask to wait for more 48 hrs.

Customer support is horrible.NO service

Not providing service
I think snapdeal is best !!

have purchased Jashn from Sanskruti Seller: Alex Jewellery Pvt. Ltd. and my order no. is[protected] but this sets are damaged. i have send pictures of some damaged piece of sets and earrings. i want you to replace this damaged pieces and kindly send me the new undamage product. I have seen some of the reviews in which complains about your wrong address was there, and same address is given to me. http://www.consumercomplaints.in/homeshop18-harassment-by-homeshop18-amp-sent-ma...⇄ so what step should i take. My order No. is[protected]

I had ordered a Spice Mobile (Full Touch Dual Sim Android Phone - Mi-436-Blue. The order no. was[protected] & suborder no.[protected]. There is a Display Problem in Spice Mobile (Full Touch Dual Sim Android Phone - Mi-436-Blue. I request you to kindly get the mobile phone repaired / replaced. Vishant Jain [protected]

Order#[protected] Sub Order# 72054491 Service Request# 95778117. Request number post submission of transaction details# 356860 Deeply disappointed with the pathetic service rendered by HS18. I had placed order for Spice Quad Core Android Coolpad - Mi496 on Thursday, February 6, 2014. The website displayed order was not processed as the payment was not received. I checked with my bank and found that the order amount was actually debited. Raised a complaint ticket with them for refund and was requested to send the transaction details. I have already provided the transaction details twice about two weeks back, sent reminders however there is absolutely no response from their end after 11th Feb 2014. The attitude seems disgusting attitude and very unprofessional.

Homeshop18 is the No1 fake company when hiring the agents for their company.
I have worked for 4 months in Homeshop18 and didn't get any incentive on my sales.
They just want a reason to discard you from the company so they haven't have to give you your incentives.
Even the incentives got updated on my id still they haven't give it.
According to me my incentives is 25, 000 INR for 3 months.
I got discarded for my first mistake.
My Employee Id: DE12093