[Resolved]  Homeshop18 — Complaint for My Mobile Phone Canvas A77 Juice purchased on 02.03.2014

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir/ Madam, On 5 Feb 2014 I bought a Micomax -A77 mobile phone from you. I have discovered that the phone has the following problems : 1. Software problem 2. Audio Jack is faulty 3. Quality of Camera is very poor. When I went your service center, I was surprised to see the behavior of your employees Mr. Rakesh (incharge of service center – M/s Satguru communication, Shop no-1, GF, Dharampal palace, Sector-27, Noida). He is very rude with customers, unprofessional and doing nothing to resolve the problems of clients. I was very disappointed to see the performance of your service center. I submitted the phone on 23 May, 2014 (Request No. : N[protected] dated: 23 May 2014) and after a lot of follow ups with Mr. Vivek Tiwari, I have taken back my mobile on 2nd June 2014 (after approx 10-11 days). The Sale of Goods Act 1930 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have the phone replaced or refunded and I would request that you confirm that you will do this within the next 14 days and will take necessary action with some of your unprofessional employees. I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it. I look forward to hearing from you Yours faithfully, Mukesh Kant [protected] email id mukesh.[protected]@gmail.com