Homeshop18 — Damaged Product Complaint Number 95424661

Address:

Mumbai City, Maharashtra

Hello, I am very very disappointed with the service I have received from HomeShop 18. I placed my first order with HomeShop 18, Order#[protected]. I was very excited with my order as I got the product I was looking for. I ordered a Havells Ceiling fan. My order came on a timely manner and well packed. When I unwrapped my order I saw that all the three blades of the fan were bended on two sides. I have already placed a replacement request and it is more than a week and nobody have yet arrived to collect my defective order and whenever I am calling customer service I am never getting satisfactory replies. They are just saying the product will be collected within 24-48 hours. The days are just passing and nobody has come to collect this defective order. I don't know when I am going to get my replacement. I have paid for my order and that to more that 3500RS and what I have got a fan with bended blades and now nobody is taking the initiative to replace it fast. This was my first order. This is what you call service. I have sent two emails to customer care but I have never received a single reply from them. I have placed online orders on other websites and what wonderful service they provide. I expected the same service from HomeShop 18 and that was my biggest mistake. Some one please help me with my order and get it replaced. Order number[protected], complaint number 95074489 My details: Pranay Agrawal Mobile number [protected] Email address a.[protected]@gmail.com Thanks & regards Pranay