[Resolved]  Homeshop18 — product not received at all!!!

Address:125050
Website:HOMESHOP18.COM

I had ordered one prestige gas stove (3 burners). The cost was 5890 and some items were included in the offer (Centurygold 13 pc cookware set, joyo 6 pc container & 16 pc dinner set). They twice refunded my orders without citing any reasons. Finally after talking to their helpline number, they told that the product was not deliverable at my pincode i. E 125050. Then i give them another address which was my office head quarters address. The order id was [protected] and the order was placed on[protected]. The item was delivered on dated[protected] and i received a message from company regarding the same. Iwas able to pick the parcel on dated[protected] as it was delivered in other city. When the box was opened, it was found that the main product. The prestige 3 burner gas stove was not there, only the ither items were there in the box. When i complained about the same, they told that i had to complaint within 48 hours according to company policy. Sir, this is sheer cheating. They are looting people in this way. The mobile no. Of actual receiver they mentioned is also a wrong number. This means they all are involved in it. I am going to sue them in court also. Homeshop 18 is a big fraud, they are simply looting the general public.
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Jun 4, 2018
Complaint marked as Resolved 
HomeShop18 customer support has been notified about the posted complaint.
Verified Support
May 03, 2018
HomeShop18 Customer Care's response
Hi Mr. Atma,

We apologize for the inconvenience you faced related to the product. As per our verbal communication, We request you to please send the product back to our vendor address. Please find address below:

Address: Spectacular Media Marketing Pvt. Ltd._SCJ, NITC P. Ltd. TCI SCS, C/O Acorn Warehouse's & Logistics Park Block 3, 68, Vill - Kapriwas & Malpura, Taluq- Dharuhera, Rewari-123106

For further queries and quick response, you may call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Shubhra Singh
May 28, 2018
Updated by atma0048
Its been an horrible experience till now. they replaced the product but again one item i.e. century gold 13 pcs cookware set is still missing. they provided me one complaint no. HS[protected]. but till date no resolution. firstly they told me that their person will call me within 72 hours on dated 14.5.2018. but again when i called on dated 21.5.2018, they again told that they will call me within 48 hours. but till date i.e. 28.5.2018, no response either. pathetic service.
Jun 04, 2018
Updated by atma0048
i think Homeshop18 is running this company just for looting common man. They are shouting like anything on their TV channel and convincing common man to order something. then they do not deliver proper products or even lesser products as happened with me. No one is there to listen the complaint. The only option left is the judiciary. As most people are not having such spare time, they just leave the matters unresolved. But i am gonna sue them in court definitely.
Jul 03, 2018
Updated by atma0048
YOU PEOPLE ARE THE REAL " THUGS OF HINDOSTAN".
NO RESPONSE WHATSOEVER TILL DATE.
I AM NOT GOING TO SHOP OR RECOMMEND ANYBODY. THIS IS MY LAST AND WORST EXPERIENCE ON HOMESHOP18/SHOPCJ.
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