Homeshop18 — sending less number of goods on online shopping order and no feedback on various complaints

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New Delhi, Delhi

Consequent upon receiving promotional email from Homeshop 18 – Superdeal on 31.5.2014, I placed an order for product code No. 31776923, namely PUMA shoes combo. The order was placed on 12.30 noon, 2/6/2014. While placing the order, I clearly asked the shopping guide/sales executive about the content of the package that is being shown in the link of the referred email recd. from Home shop 18. He duly affirmed that the package contents are: PUMA commander shoes Toreto Jacket Aviator Sunglass. 2. As being informed, I placed the order referring the size of PUMA commander shoes – 9 No. and Toreto Jacket size- L and Aviator Sunglass. He has confirmed my order by checking the details himself and informed me that my order has been booked with ref. No.[protected]. 3. Today, when I received the delivery of the product and accordingly paid Rs.1499/- for the same, I was surprised to see that there is only one pair shoe in the packet and Toreto jacket & Aviator Sunglass were not there in the packet. Even, in the content of the packet as referred in the bill of HS18, placed inside the box, only PUMA shoes has been mentioned. 4. Within one hour of receiving the packet, I duly made complaint to HS18, customer care, executive- Ms. Suman on 3/6/2014 at 11.25 A.M. vide complaint No.[protected]. She informed me that I have to return the packet to the courier person that will be send from HS 18 side within 72 hours and I will receive my whole content packet within next 7 days. In view of above, I will return the same packet as and when the courier person come to take delivery of the packet. I am requesting to send the full contents of the packet at the earliest. But now, when after lapse of 3 days, today (6.6.2014, at about 12.25p.m. from [protected]) I again called up HS 18 customer care, another female executive give me another information which is totally different from the previous information, she said that no one is coming to collect the previous packet and only the remaining 2 items will be delivered in 5-6 days from filing the complaint i.e. 3.6.2014. It is totally misrepresentation of facts that two different executive providing two different information which leads worse shopping experience with HS 18, am regular customer of HS 18 and prior to this I have shopped for many things via HS 18 but no such type of incident occurred. please look into the matter at the earliest.Manoj Kumar Verma [protected], Manoj Verma <[protected]@yahoo.com Manoj Kumar Verma [protected], [protected], Manoj Verma <[protected]@yahoo.com