HomeTown — Complaint on defective sofa delivered (order number [protected])

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear customer support officer, I am very disappointed with the disposal. I have purchased 2 sofa set from HT Noida. The 2 seater sofa set was delivered in good condition on 4th January and 3 seater delivered later with defective/damaged condition (photo attached). I made the complaint on the date of delivery and waiting for long. I have received call from CC executive two times and were insisting me for repairing. But, I denied as this is new, so, I want replacement. But nothing had happened so far and they did not even offer additional discount as well since they have failed to replace the faulty one. And on the top of that they have closed my replacement request by putting ridiculous reason. Therefore I would like to draw your kind attention and request your immediate action to replace or at least offer 35% additional discount on the price of damaged 3 seater sofa. Please do a justice to it. Regards, Dr. S. Mitra [protected]