Comments
Hi Priya,
The technician has visited for this and now we have found out that these cracks are coming because of the low quality of product. It is a solid wood soda but there were cracks on it since the beginning but Home Town or it's vendor filed the cracks and policed it so it was not visible at that time.
Now the hometown guys are saying that the warranty has expired, and nothing can be done on htis; now this is not my mistake if Hometown has provided damaged products, this is fraud and cost of this should be bourn by either Home Town or it's vendor.
I bought the product from home town henc for me the responsibility of this is on Home Town.
Now there are only two solutions of it:
1) return the complete set (one 3 seater sofa, two 1 seater sofa and one centre table) because now I am not at all sure
about the quality and can not say how long it can servive. If any of these get damaged then complete set would be of no use.
2) Extend the warranty for 10 years and if any problem omes on any of these products then it can be replaced.
Looking forward for immediate responce.
Regards,
Sushant
The technician has visited for this and now we have found out that these cracks are coming because of the low quality of product. It is a solid wood soda but there were cracks on it since the beginning but Home Town or it's vendor filed the cracks and policed it so it was not visible at that time.
Now the hometown guys are saying that the warranty has expired, and nothing can be done on htis; now this is not my mistake if Hometown has provided damaged products, this is fraud and cost of this should be bourn by either Home Town or it's vendor.
I bought the product from home town henc for me the responsibility of this is on Home Town.
Now there are only two solutions of it:
1) return the complete set (one 3 seater sofa, two 1 seater sofa and one centre table) because now I am not at all sure
about the quality and can not say how long it can servive. If any of these get damaged then complete set would be of no use.
2) Extend the warranty for 10 years and if any problem omes on any of these products then it can be replaced.
Looking forward for immediate responce.
Regards,
Sushant
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Greetings from Future Group, this is Priya.
At the outset, let me apologize to you for the experience you had. I assure you that we'll take this up seriously and resolve the issue at the earliest. Please mention your reference id as 1451 for future conversations at [protected]@futuregroup.in.
Regards,
Priya
Team Hometown
Future Group