HomeTown — Faulty Bed Set

Address:

Mumbai City, Maharashtra

Hello, I had purchased a King bed for 84, 990/- on 14th June 2014. Order number is [protected]. I was assured a delivery date of 17th June. The deliverly date is mentioned on the receipt as well. However I got the delivery on 19th June. Today (20th June) when the fitter came to assesmble to the bed, I was surpriesed to find faulty / broken two big pieces. I have been told by the fitter (Madhuban) that it would take 3-4 days for the replacement to take place, After that I called up the Mr. Omkar and he told me, it would take 3-4 days for replacement. I have registered a complaint with the call center (Complaint number : 5060162). I was assured I would get some call back, but i didnt received anything. I am totally upset with the after sales and the quality of product delivered from HomeTown. Why was no Quality Check done, before sending the materials to me? Why is it taking so long to replace, when I have already waited so long ? Response getting from Omkar and others have been very disappointing. Request some one responsible to look into this and update me on my delivery status. There was another order (order number [protected]) for matteress and pillows. I got the materresses deliveled yeterday but the pillows were not delivered. I have called manytimes to know, when I will get the pillows and why was it not delivered. I got a call now from call center and I was asked whether I can come to store to collect the pillows. I really fail to understand how can someone ask this type of question. Request someone to look into this as I think my problem is not getting addressed propoerly.