[Resolved]  Hometown Future Group Big Bazaar — product-modular-kitchen-not-installed-completely

Address:

Pune, Maharashtra

We had ordered the modular kitchen from Home town. Snehal took the order & confirmed that it would be installed in just 20 days. After paying the down payment of 28000, we got to know she left & sneha & sachin has replaced her. None of them had any clue about the order placed. We had to give them the details. The order was placed in last week of Feb-13, they confirmed the material would be delivered in 0-15 days and complete installation would be done in remaining days. Till today the installation is not completed properly. Below are the problem areas. 1. the dustbin holder & detergent holder was delivered on 29-Sep-13 month after multiple reminders & phone calls. 2. Its still not installed.The doors quality is worst, the nuts, bolts, hinges used are not of good quality.The doors are falling apart 3. The trolley is now rust & a replacement was ordered, replacement received but not of correct size. They took the trolley back & now replacement is yet provided.No call since then, neither is the replaced product still available with them to provide it to us. 4. The handles had quoting which is now not available. These are not fitted properly. 5. Everytime we call up they say the, material is orders but not received .. am not sure how long does it takes to order the material. Its been like more than 7 months now & i still do not have my kitchen trolleys, doors & others things delivered by hometown nor fitted properly.6. I have already done the full payment (1 Lac 14 thousands) in Apr-13 month & still I am struggling to receive some parts & for replacement. I am cheated. no value for money, Worst customer service & inpsite of paying all the amount even after 7 months iu dont get the product, how pathetic & frustrating is this.7. Everytime I call they say will come on weekends, we stay at home for them & there is no one coming nor do they have courtesy to call and inform about the change in schedule. 8. This is really frustrating and no one from the Home town is ready to take the complaint & provide the service ASAP. I have also dropped couple of emails to Priya ([protected]@futuregroup.in) complaint reference id 12363, still no response. Its been 19 days no response to my email. 9. Its been more than 7 months now & still the kitchen is not set-up whereas I was promised it would be done in just 10-30 days while purchasing the modular kitchen. 10. VERY BAD SERVICE AND NO FOLLOW-UP DONE FROM THEIR TEAM TO COMPLETE THE SET-UP OF THE KITCHEN. Could this be look into please. Thanks.