HomeTown — Incompetent Pickup and delivery team

I had purchased a office chair and a bed from the thane Ghorbunder store (in r mall) a week ago and still struggling to get my furniture delivered. First they had some person (which they haven't identified yet) visit and just take pictures of my old bed instead of picking it up. Then when it does get picked up (post having to meet the store manager vinod), they were once again confused whether the bed was picked up or not. As for delivery, even though they received the bed a week before, the same wasn't sent. Now the chair has arrived and which they are delivering but not with the bed. Repeated attempts to reach out to the store manager Vinod has prooven futile as he is has not been able to get the delivery team to send the bed with the chair. As I typed this complaint, the delivery person calls to tell me only has the chair and coming to deliver it. Strangely, even after taking 10mins at the time of purchase to give my address on multiple forms, the delivery person is unaware of my address. Would someone tell me why is the service of your store so pathetic and do you seriously expect me or other customers to ever purchase anything from you guys again ?!?!