HomeTown — MATTRESSES ORDERED FROM FUTURE RETAIL ON 30.10.2014

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Mumbai City, Maharashtra

F. A. Bharmal Wellingdon View, Flat No 18 A, 18th flr, Sane guruji Marg, Near Tardeo RTO, Mumbai Central (W) MUMBAI - 400034 Mob : [protected], [protected] TO THE DIRECTOR, FUTURE RETAIL PVT LTD. HOMETOWN, VIKHROLI, MUMBAI. DEAR SIR, Date : 26.02.2015 SUB: MATTRESSES ORDERED FROM FUTURE RETAIL ON 30.10.2014 WE HAD PLACED AN ORDER FOR SIX MATTRESSES WE RECEIVED A CALL LATER ON THE 30TH OF NOVEMBER SAYING THAT THE MATTRESSES WERE READY FOR DELIVERY. WE REQUESTED FOR A SITE INSPECTION TO CHECK QUALITY AND SIZE SPECIFICATIONS. WE WERE ENSURED THAT ALL THE MATTRESSES WOULD BE AS PER SIZE AND INSPECTION WAS NOT REQUIRED AND ALSO NOT POSSIBLE. WE HAD NO OPTION BUT TO TRUST AND WE AGREED. THE SIX MATTRESSES THAT ARRIVED, IT WAS FOUND THAT THREE MATTRESSES WERE NOT AS PER SIZE AND HENCE WERE RETURNED. I REQUESTED THE CONCERNED PERSONS IN THE MATTRESS DEPARTMENT TO DEPUTE SOMEONE TO COME AND RECHECK THE MEASUREMENTS AND THEN SEND THE MATTRESSES. I WAS TOLD THAT THE PERSON FROM PEPS COMPANY WOULD BE DEPUTED TO COME BUT NO ONE TURNED UP. THEREAFTER ONCE AGAIN WE RECEIVED THREE MATTRESSES WHICH THE COMPANY CLAIMED TO HAVE BEEN RECTIFIED AS PER REQUIREMENT. OUT OF THE THREE MATRESSESES RECEIVED, ONLY ONE MATTRESS IN THE LOT OF THREE RECEIVED WAS MEETING THE SIZE REQUIREMENT AND HENCE IT WAS ACCEPTED AND TWO MATTRESSES SENT BACK. OUT OF THE TWO MATTRESSES SENT BACK, ONE MATTRESS WAS A RESTONIC MATTRESS REQUIRED IN 5" THICKNESS WHEREAS THE SAME WAS SENT IN 6" THICKNESS AND HENCE IT DID NOT FIT INTO THE FOLDING BED FOR WHICH IT WAS ORDERED. IT WAS LATER INFORMED FROM THE STORE THAT IT WAS NOT POSSIBLE TO MAKE A RESTONIC MATTRESS IN 5" THICKNESS IN THE RESTONIC RANGE AND HENCE THE SPINEGAURD MATTRESS WOULD HAVE TO BE TAKEN AND FOR WHICH AN AMOUNT OF Rs.4500 WOULD HAVE TO BE PAID EXTRA. ONCE AGAIN WE OBLIGED AND AFTER MAKING PAYMENT OF THE AMOUNT THE ORDER FOR THE BALANCE TWO MATTRESSES WAS PUT INTO PROCESS AND THEREAFTER DISPATCHED AFTER SOME DAYS. THE TWO MATTRESSES THAT WERE SENT TURNED OUT TO BE WRONG ONCE AGAIN IN THE FOLLOWING MANNER: a. ANOTHER VERSION OF SPINEAURD WAS SENT BUT WAS A LITTLE MORE EXPENSIVE THAN THE ONE ORDERED FOR, AS SAID BY THE STORE PERSON, AND HENCE A DEMAND FOR AN ADDITIONAL Rs.2000 WAS RAISED. UPON REFUSAL TO ACCEPT THE MATTRESS I WAS INFORMED BY THE COMPANY THAT THE MATTRESS WAS A MISTAKE FROM THEIR END AND HENCE WAS BEING GIVEN WITHOUT LEVY OF THE EXTRA CHARGE. b. THE 6TH AND FINAL MATTRESS WAS ONCE AGAIN NOT AS PER SIZE. MEASUREMENT WAS CHECKED BY THE DELIVERY PERSON AND ALSO THE MEASUREMENT OF THE BED AND ACCEPTED AND TAKEN BACK. HENCE ONE MATTRESS WAS RETAINED AND ONE LAST MATTRESS WAS ONCE AGAIN SENT BACK. NOW AFTER NEARLY TWO MONTHS, ON THE 11TH OF JANUARY 2015 I WAS BEING TOLD TO PAY Rs.3500 AND THE CORRECT MATTRESS WOULD BE SENT AFTER TAKING OF THE BED MEASUREMENT. I WAS ALSO INFORMED THAT THE MATTRESS SHALL ONLY BE DELIVERED AFTER MAKING OF THE PAYMENT. I CONVINCED THE COMMUNICATING PERSON THAT IT WAS VERY UNETHICAL FOR A COMPANY TO MAKE SUCH WRONG DEMANDS. ALSO TO SAY THAT ONLY AFTER MAKING PAYMENT WOULD SOMEBODY BE DEPUTED TO COME AND TAKE MEASUREMENT WAS ALL A MATTER OF TRUST. I AND MY ENTIRE FAMILY HAD TRUSTED FUTURE GROUP AND MADE ADVANCE PAYMENTS FOR MATTRESSESES WHICH WERE NOT EVEN DELIVERED TO MY DOORSTEP ON TRUST. AFTER HAVING MADE SUCH A FIASCO IN THE SIX MATTRESSES, I WAS BIENG TOLD TO MAKE PAYMENT FIRST OR ELSE NO ACTION WOULD BR TAKEN WAS SOMETHING ABSURD. FINALLY, AT THE END OF THE CONVERSTAION I HAD TO STAND UP AND SAY THAT I WOULD TAKE THE MATTER TO THE SENIORS AND IF NEEDED TAKE IT UP LEGALLY AND GET MY ISSUE SOLVED AND I DID NOT WISH TO DISCUSS THIS MATTER. I WAS IN THE PROCESS OF LODGING THIS COMPLAINT AND I RECEIVED A CALL FROM THE MATTRESS DIVISION ON THE 13TH OF JANUARY 2015 THAT THEY HAD CONSIDERED THE ENTIRE ISSUE AND HAD DECIDED TO WAIVE THE EXTRA DEMAND OF RS.3500. ALSO A PERSON WOULD BE DEPUTED TO TAKE AND VERIFY THE PROPER MEASUREMENT AND THEREAFTER THE CORRECT MATTRESS WOULD BE DELIVERED. A PERSON WAS DEPUTED. HE CAME, CHECKED, AND ONCE AGAIN VERIFIED THE MEASUREMENTS. HOWEVER, AFTER HAVING MADE CALLS A COUNTLESS NUMBER OF TIMES, FINALLY ON THE 21ST OF FEBRUARY WE RECEIVED A CALL FROM HOMETOWN THAT THE MATTRESS WAS GOING TO BE DELIVERED THE NEXT DAY I.E. 23RD FEBRUARY 2015. THE MATTRESS DID ARRIVE ON THE 23RD OF FEBRUARY 2015, BUT AS USUAL WAS IMPROPER IN MEASUREMENT. 1. THICKNESS OOF THE MATTRESS INSTEAD OF BIENG 5” THICK WAS 7’ THICK. 2. THE DIMENSIONS OD LENGTH ALSO WERE MUCH MORE THAN THE BED SIZE. 3. THIS WAS MEASURED AND ACKNOWLEDGED AND ACCEPTED BY THE PEOPLE DELIVERING THE MATTRESS. 4. THE DELIVERY VAN DRIVER IN REVERSING THE VAN DAMAGED THE FIRE FIGHTING SYSTEM SPRINKLER ON THE CEILING OF THE PODIUM AREA WHICH RESULTED IN THE FIRE FIGHTING EQUIPMENT TO GET ACTIVATED AND ALSO A LOSS OF A LOT OF WATER BEFORE ANY CORRECTIVE MEASURES COULD BE TAKEN. TO MAKE MATTERS WORSE THE SOCIETY HAS TAKEN IN WRITING THE DAMAGE DONE AND SHALL BE SOON PRESENTING US WITH A BILL FOR REIMBURSING THE DAMAGE AND THE LOSS OF WATER INCURRED. THE LAST MEASUREMENT BEFORE DELIVERY WAS TAKEN BY YOUR STAFF PERSON AND IN SPITE OF THE SAME A WRONG MATTRESS HAS BEEN DELIVERED. WE FEEL THAT THIS IS THE ULTIMATE AND THE LIMIT FOR TOLERANCE AND PATIENCE HAS BEEN REACHED BY US. WE HAVE ALL ALONG WAITED PATIENTLY FOR THE PAST 3 MONTHS FOR THIS LAST MATTRESS ISSUE TO BE SOLVED BUT SINCE IT IS NOT MEETING THE MARK IN SPITE OF A NUMBER OF ATTEMPTS IT SHOULD BE PUT ASIDE. WE WOULD LIKE TO REQUEST YOU TO KINDLY ARRANGE TO CANCEL THE ORDER FOR THIS LAST MATTRESS AND REFUND OUR AMOUNT FOR ONE MATTRESS TO MAKE THINGS EASIER FOR ALL O[censored]S. THE DETAILS ARE AS FOLLOWS : 1.INVOICE NO. 91366056 DTD. 23.02.2015 (BUYER ORDER NO.[protected] DTD. 21.02.2015) Rs. 30, 726.00 2. ADDITION AMOUNT CALLED FOR AND COLLECTED FROM US AGAIN Rs. 4, 500.00 TOTAL AMOUNT DUE REFUND Rs. 35, 226.00 KINDLY ARRANGE TO REVERT BACK AS TO HOW AND WHEN THE AMOUNT SHALL BE REFUNDED. THANKING YOU, F.A. BHARMAL