HomeTown — not satisfied with the service. material lying at home without fitting since 13th

Address:

Pune, Maharashtra

I have bought a magna queen size bed from Home Town, Amanora PArk Town, Pune. while buying I put a condition that the delivery should be either on 2nd or 4th saturday. the sales person Mr Brajesh agreed and promised me to deliver it on saturday 14th Feb 2015. on 9th I get a call that your material is ready to deliver. I told them to deliver it on 14th and they agreed. again on 11th and 12th I get a call we are delivering your material. I spoke to the person and he said they are having audit so they need to deliver it on 13th. I agreed to help them and let them deliver in the evening after 7pm. they delivered it. since then the material is lying and no carpenter has turned up. the 14th was saturday and 15th sunday. the carpenter did not turned up that day . on sunday I called the person/manager. he did not pick up the phone. the material is lying at home since 13th and not a single call has been made to me by the home town pune. pathetic. no cordination btwn their staff, , , no customer care...