Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I visited Big Bazar Kothrud Pune on 04 Apr[protected]PM. I noticed that there were no trolleys or baskets at entrance. When asked at customer care desk I was arrogantly told by manager Mr Anil Herwade (Employee Code 55955) to collect the trolley or basket myself from the exit gate. This arrogant and irresponsible behavior is not expected from Big Bazar's Manager Level Employee. He further added that you complaint about it where ever you want. He gave his employee code also out of this arrogance. Big Bazar authorities are requested to take appropriate action and intimate accordingly.

I purchased a COLORADO FABRIC LOUNGER LHS and CT TUSKER centre table from HomeTown vide SO No.[protected] on 21/03/15 from is Vikhroli outlet under exchange offer, full payment of Rs.60700/-was made. Was promised delivery of goods on 01/04/2015, but after much follow up and persuasion with their customer care received the sofa on 04/04/2015 still the centre table has not been delivered neither the old sofa has been picked up for which we paid additional Rs.1000/-.The sofa which we received was also in a damaged condition as one of the panel of the legs was broken due to which the sofa could not be fixed. Since we bought the sofa paying the amount in full these ppl are just not interested in solving the problem. Everytime we get the call from their executive they say we have forwarded your complain. Since I have purchased a new sofa why should I settle for a compromise of getting the panel repaired, I want a replacement. Request you to please look into my complain and get things sorted asap. The entire experience is just so traumatic and horrible. This is my first and last experience with HOMETOWN.

I purchased a COLORADO FABRIC LOUNGER LHS and CT TUSKER centre table from HomeTown vide SO No.[protected] on 21/03/15 from is Vikhroli outlet under exchange offer, full payment of Rs.60700/-was made. Was promised delivery of goods on 01/04/2015, but after much follow up and persuasion with their customer care received the sofa on 04/04/2015 still the centre table has not been delivered neither the old sofa has been picked up for which we paid additional Rs.1000/-.The sofa which we received was also in a damaged condition as one of the panel of the legs was broken due to which the sofa could not be fixed. Since we bought the sofa paying the amount in full these ppl are just not interested in solving the problem. Everytime we get the call from their executive they say we have forwarded your complain. Since I have purchased a new sofa why should I settle for a compromise of getting the panel repaired, I want a replacement. Request you to please look into my complain and get things sorted asap. The entire experience is just so traumatic and horrible. This is my first and last experience with HOMETOWN.

I am a holder of profit club membership card, also i have got xchange coupon of Rs.1000/-. At Big Bazar, Aura Mall, Gulmohar, Bhopal, (M.P.), From the last two days, there is no good quality rice available nor wheat of good quality. Toor dal is also not available (Neither loose nor packet of 5 kg, only avalilabe is 500gm packet and that too of Rs.80/-), Please tell me what is the use of holding profit club membership card, and those xchange coupons.

I went to Big Bazaar Satara Road, PUNE. I sold 25 kg old cloths and got exchange coupons of rs 7500/- and wanted to redeem some of them on same day. but the experience was not good. I bought 6 Colgate toothpaste and as per ur rules and regulations with exchange price, the amount should be 522/-. they charged me in the bill rs 627/-. i showed them and claim for the refund. They refund me only rs 32/- when i asked them they shouted at me and misbehaved. if the Big Bazzar dont know how to deal with the customers and is cheating them, then why should not punish them ?

Bill No 1 I had purchase clothing i.e jeans & other house hold items from big bazzar, Zirakpur.The MRP of jeans is Rs1499/-. As per company policy regarding discounted coupens on clothing is 25%, i.e 25% of 1499/- that cost of jeans comes to be Rs1124.25/ after disc, but they had charged more as of Rs 1149.93/- Encl Bill attached Bill No 2 Similarly on 2nd bill, item no 2, MRP is 610/- as per disc of 12.5% it comes to be 533.75/-, charged Rs 542.32/-, similarly on all items in the bill. Encl Bill attached. Kindly Suggest Regards Munish Kakkar [protected]

sir, my name is chandra vijay verma. I purchased a almirah from your firm. but now after two months only its all screws are loosened. pl. send somebody to tighten the screws or else it will move ahead towards further damage. handra vijay verma 54/10 veer nagar hussainganj lko. Uttar pradesh 226001...mob.[protected]

I had visited Big Bazar Baner branch today and purchased Gillette Vector 3 Cartridge (MRP 299) with save rs. 137.00, But it was charged at MRP. I had taken a fresh pack, But the person on Cash Counter replaced with a old Pack. CF:202183 Rahul pitleloo TILL NO. 1 Cash Memo # 0069800 TR. 65876 DATE 03.04.2013 19.48 P.M

SIR, i went to Big Bazaar satara road pune. I sold 25kg old cloths and got Exchange coupons of Rs 7500/-, some of them were remitted on that day but the prices on the discounted goods were charged over valued. I bought 6 colgate toothpastes the discounted price should as per their rules and regulations 522/- and they charged 626/- and returned only rs32/- when i asked they started shouting and misbehaving with me. If they don't have manners to talk with customers and they are cheating customers why should not punish them???

complaint no.7050663 wazirpur, netaji subhash place. our bill had an addition of an extra milton kool stallion 10 lts which was not purchased by us, due to hurry the ady at the billing charges us of two of these only one was to be purchased the other she forgot to cancel. the transaction no is tr:59787 we lodged a complaint yesterday on the day of purchase it self. we were told we would receive a all from the customer care in 24 hours but we havent received any such call yet. take necessary steps for rectification of your mistake as soon as possible.

Hi,

I'm Kaushik Kumar Bar (mob: [protected], email: [protected]@gmail.com).
I recently (17th March, 2015) bought a Springfit king-size mattress (78*72*6) from Hometown, Marathahalli, Bangalore. The INVOICE No. is 91435812. Snapshots of the receipt are attached.

The mattress was delivered on 23rd March, and was lying in my room, unused and unopened. On 28th March, I turned the mattress upside down, and to my shock, I discovered that the mattress was delivered damaged. The plastic cover has not yet been opened. The snaps of the mattress where it is damaged is attached.

I tried to call HomeTown at the phone number printed on the receipt the same day - but it said "number out of service". I physically went to HomeTown, but by then it was already closed - but I managed to talk to a customer service representative. He gave me the phone number of Mr Ismail ([protected]) and couple of customer service numbers of HomeTown ([protected]/22/23). The next day, I kept trying these numbers throughout the day, starting from 11:30 AM - but of no avail. Mr Ismail's number is "not reachable" and the HomeTown customer service numbers keep ringing although no one picks up the call.

Frustrated, I went to HomeTown once again. After talking to many customer service reps, Ms Shanta Kumari ([protected]@futureretail.in) came and met me. She assured me that she has raised a complaint and the complaint number details will be sent to my mobile, which did not happen. She asked me to send in the details along with snapshots of the damaged mattress - which I did on the same day (29th March 2015). She also gave me a number ([protected]), which when I called, was picked up by a male who said he is not attached to HomeTown in any way! I requested her to provide me the complaint number through email, which she never replied - nor did I get any confirmation that any complaint has been registered.

On 31st March, 2015, after many calls to HomeTown, my wife got an email id ([protected]@springfitmattress.com) from a HomeTown customer service person who asked me to write an email to this mail id. I wonder why it was not told earlier. However, I sent email to this email id (and also to [protected]@springfitmattress.com). However, as on 02nd April, 2015, there is no communication/confirmation/response even after multiple follow-up emails. I don't event have an acknowledgement of complaint or Complaint No given by any of the customer care reps I've interacted regarding this matter.

During the same time, I was asked by HomeTown to contact Springfit to register the complaint and they gave me this number: [protected]. However, when called, it says "swicthed off or out of service".

On 01st April, 2015, I resent the snap of the damage to Ms Shanta Kumari throuugh whatsapp ([protected]). She responded that she has received the snap. However, even after more than 24 hrs since then, she has registered a complaint with the company (Springfit).

I want either my mattress replaced or a full refund of the money. I'm tired of following up and chasing both HomeTown and Springfit - and no one seems to be interested to do the needful.

Please help resolve the issue.

Regards,
Kaushik

My order ID is [protected]. I have booked Dining table & Sofa sets from hometown kanjurmarg Mumbai on 22nd feb 2015. It was scheduled to be delivered on 28/03/2015 at Surat. I had house warming ceremony on the 28th march which was disturbed due the nondelivery & we had to be in a occured position. We have been calling on the helpline number [protected] several times, every time somebody would promise us regarding the delivery & promise a call within 2 hours, but no call was received. There was utter confusion regarding the delivery address. The Store manager Mr. Sarfaraz Khan at kanjurmarg doesnot pick up the phone. Till date the goods have not been delivered & today i have been promised of the final date for Saturday 4th March 2015. The service is worst. The people responsible for delivery should be held accountable for this delay & the whole team be responsible for this torture. Preeti & Jatin Parekh

We had booked the sofa set 3+2 on 18.03.15 was supposed to be delivered on 01.04.2015 but this order have not been delivered till now. We called your lucknow ashiyana branch but they are not recieving the call we are trying since last two hours.

Hi, Yesterday I purchased three products from Bigbazaar store Sealdah (Kolkata), And I noticed that you've taken the selling price more than MRP of a product. Product : NEST Rice Box 300 Gram Qty : 1 Amount taken : Rs 107 MRP: 103 Please find the attached images for details. Could you please explain how the selling price including VAT can be more than MRP? Regards, Kalyan Das [protected]

Sir this is rovin gupta my no is [protected]. i use to get sms from your side. Kindly order for stopping of all the sms from you. i had earlier requested at your toll free no. but looks it was not done in spite of the assurance given on phone. pl do the needful Rovin

On 30-3-15 I went and purchased groceries at 13.44 hours at big Bazaar, ArcotRoad branch and asked them for home delivery. My home delivery challan no. 2441 dt.[protected]. The agreed and said that the goods will be delivered in the evening. Till now 1-4-15 .. 8.30 hours the goods were not delivered. Day before yesterday and yesterday I have called them for the delay in delivery. They simply saying it will be delivered within one hour. So many hours passed delivery is yet to be made. Why these people accepting this home delivery? I have never seen like this. I have shopped in so many super markets in chennai they are prompt in service. The name may be BIG BAZAAR. WORTHLESS BAZAAR TO SAY. it is high time the authorities of this Big Bazaar to close down their shop and convert it in to a Barber Shop. இவர்கள் வ்யாபாரம் செய்வதை விட சரைக்க போகலாம். No curtesy to customers. No prompt reply in attending calls. A bad experience indeed.

i, purchase deo of park avenue from big bazaar v3s mall nirman vihar in that i, won free hair cut voucher.i registered it on21 march that voucher on line on saloon rewards.com properly and they book my registration on 30 march in khan market 44 habib saloon.when i go to the saloon on 30 march they denied me to cut the hairs because they said we don't have any tie up with park avenue or big bazaar and this is completely fake.and we don't found any prior notice regarding to this. Due to of this i lost my most precious 10 days and 4-6 prior meetings and i suffered from mentally harashement and i feel sick and doctor give me complete bed rest. so due to this i won't be able to doing work and i, lost so much precious thing because of this fraud doing by big bazar and park avenue. so, my humble request to you please do justice with me.

Dear Home town Members, I bought one AMBRO Double cot in Marathahalli showroom. I am having problem with cot (when i am sitting on the bet it is giving sounds). So please send a technician to resolve the problem. Also i've tried to call customer care and i didn't get any response. so please help us to get rid of this problem. Name :Ravindra Mobile number :[protected] product. ID: [protected] (supplier number)

You was running the scheme for buying old items & scheme suppose to be valid till 29 Mar.15, but when I reached at your varanasi store on 29 mar 15 at 16.0 hrs stall has been closed already. When I asked, store person replied that scheme already closed on 28 Mar.15.

Dear readers, please don't fall prey for their exchange offers. Its pure cheating. In the big flex hoarding they compare the exchange price with the local price (like 1 Kg of paper taken for Rs.50/- whereas the local shops would do this for Rs.12/-). So eventually when one reads this, get the idea that he is going to get Rs.50/- or something worth the same amount which can make his purchase something. Sounds reasonable till this point. In reality, what they give is useless discount coupons with a money tag Rs.50, which will be a sure burden or trap for the customer. To get any 'benefit' from these discount coupons the customer may need to purchase items work Rs.200 or Rs.400 (4 times or 8 times) depending upon the commodity selected from the store. I can't find any better word other than pure-day-light-robbery for this whole process. When asked the cashier why can't they give the clear instructions in the big posters, the guy saved himself by directing me to a customer care professional, who was equally useless as the former one, and pointed out they are doing this for the last 4 years. I was shocked to hear this, how can our customers tolerate this kind of cheating all these times !! To conclude, Big Bazaar looted my resources (in the form of some clothes) and gave me a promise (in the form of discount coupons which has 'Terms and Conditions' written in small letter in the paper back) that I can make any purchase with the exchange. Corporate lairs.